Firestone Complete Auto Care in Dallas, TX offers reliable and comprehensive auto services for all vehicle needs. Located at 14010 Montfort Dr, the shop provides a wide range of services, including tire sales, oil changes, brake inspections, and engine repairs, catering to every make and model. Customers appreciate the friendly and helpful staff who are committed to delivering honest and good work. Many reviews highlight the team's dedication, with staff members going above and beyond—such as staying after hours to assist with urgent battery issues or taking the time to explain vehicle problems clearly. The team is known for their professionalism, patience, and ability to handle stressful situations calmly, which customers value highly. The prices are considered more reasonable compared to dealerships, and the availability of a store credit card with 0% APR for several months makes larger repairs more affordable. Customers who frequent the shop mention that they trust and prefer Firestone over competitors, especially for routine maintenance and emergencies while traveling. While some reviews note that staff can be stressed or need more mechanical training, overall, the service is seen as dependable and customer-focused. Firestone's consistent quality, helpful attitude, and convenient locations make it a popular choice for vehicle care in the area, ensuring drivers get back on the road quickly and safely.
Made appointment for oil change at 9a. The first person there and it took over an hour for an oil change. I got an email saying it was done and it still took them 30 minutes to get me my car. Will never be back.
April 2024
What i asked to be looked at on my vehicle was not looked at and when i showed up to pick up my vehicle 2 hours after they had emailed me it was ready, it was still up on the rack with all 4 tires off which was weird since i took it in for an oil change and to have my wiper blades looked at.
March 2024
Great place. A little slow getting someone to the front desk.
