The Fossil store at Northpark Center in Dallas, TX is a one-stop-shop for watches, leather bags, handbags, accessories, jewelry, wallets, and personalized gifts. The store offers a modern spin on classic vintage details with timeless watches and an assortment of smart watches. Customers report a great experience and spectacular customer service. Staff members are described as fantastic, knowledgeable, amazing, friendly, patient, and helpful, providing service with no pressure to buy. The store provides complimentary onsite engraving for items like watches and wallets. Assistance is given promptly to all customers, including help with selecting the perfect item, battery replacement, and insight into the latest products. The staff goes above and beyond, such as offering a display model when an item is sold out. This location leaves a very good first impression, with many customers stating they will definitely return.
We bought 2 Fossil watches today in the Northpark Store. We had superb service from Rose, Jeremy, and Evan. These people should be called out for their customer service skills, product expertise, and creating a classy retail environment. Great experience! Thank you.
July 2025
Had a great experience at this location. Needed to get a last minute gift and Ariel was fantastic and helped me pick the perfect watch. They do complimentary engraving onsite.
July 2025
Great staff and service! I bought a watch and a golden desk clock. Great styles, collections and selections!
