Macy's is a well-known department store with a long history dating back to 1858. It operates over 740 stores across the country and also offers online shopping. The Macy's at Rogue Valley Mall features a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. Shoppers appreciate the clean and organized store environment, especially in popular sections such as Ralph Lauren, which often has items at 30% off, helping customers save a lot. The store staff are praised for their friendly, helpful, and dedicated service. Several reviews highlight exceptional customer service from associates who go above and beyond, whether helping customers find the perfect jeans quickly, searching for hard-to-find evening dresses, or assisting with returns and online orders. One staff member was recognized for taking extra time to locate a dress in another state and making sure the customer had a positive experience. In addition, customers have had excellent experiences at beauty counters, with staff providing personalized recommendations and creating a friendly atmosphere. Overall, Macy’s is seen as a store offering quality products and outstanding customer service, making shopping a pleasant experience for many.
Hope was very kind and helpful, fast and informative. Very pleased with the customer service
August 2026
A lovely place to shop and they have nice bargains. They have designer bags, shoes and clothes. The customer service experience is excellent.
August 2026
I was assisted by Hope in beauty to get a Valentino fragrance. She’s an amazing associate that’s very personable, knowledgeable, and an overall great spirit!
