Macy's, a well-known department store since 1858, has a significant presence with over 740 locations and an online store. At the Rogue Valley Mall, customers can find a broad selection of top fashion brands like Ralph Lauren and Calvin Klein, along with housewares, gifts, and furniture in select stores. Customer experiences at Macy's have been mixed. Some shoppers appreciate the large selection of items and the helpfulness of the staff, especially in the Men's Suits department, where employees provide excellent assistance in finding outfits for special occasions. However, there are concerns about customer service in certain areas, with reports of unhelpful or dismissive attitudes from staff. Additionally, the store's inventory issues, such as online stock not reflecting in-store availability, have frustrated some customers. Another point of dissatisfaction is the lack of large women's sizes in-store, which differs from the online offerings. Overall, while Macy's offers a diverse range of products and helpful service in some departments, it faces challenges in maintaining consistent customer satisfaction and inventory management.
Staff members are extremely helpful. Large selection of items. Only issue was inventory online is not up to date. Item might not be available when you arrive.
December 2024
Shop for 2-3 hours and still can't find anything to take home..
September 2024
I am not sure what has happened to Macys over the years. It is as if they stepped in where Montgomery Wards left off. And if they do not step up their game, they may end up with the same fate. The store looks in disarray and the selection is not what it once was.
