Metro by T-Mobile at 3100 Forest Ln Ste 300 offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store features friendly and helpful staff, with customers praising employees for their patience and good recommendations. One staff member was especially noted for answering numerous questions and providing great service. However, some concerns include pushy sales tactics from the store owner and issues with communication about additional charges for accessories. Additionally, there was an incident involving an upgrade error and disconnection of a phone number, which required further customer service intervention. Overall, the store is appreciated for its staff’s helpfulness, but improvements in communication and customer service are needed.
