Metro by T-Mobile in Dallas, TX, receives high praise for its friendly and caring staff. Customers appreciate the excellent customer service provided by employees like Karishma and Sam, who go the extra mile to help with issues such as phone problems and stolen devices. The staff’s friendly, gentle, and attentive approach creates a positive experience, making customers feel valued and supported. Long-term customers mention their loyalty of 10 years, highlighting consistent quality service. Overall, Metro by T-Mobile is known for its helpful, caring employees and great service, leaving customers satisfied and eager to recommend the business to friends and family.
Kay was very helpful every time I come in see is very nice to customers definitely coming back to see her
September 2026
I went on MetroPCS for assistance on my sister phone. Great customer service manager kaye explained had to purchase new phone her other phone was old not working properly. Thanks for great customer service 09/03/26
August 2026
Rozy helped me so much. I went in to get a new phone-changing from an Android to iPhone and I had lots of questions. As a long-term customer she went over every perk, special offers and discounts available to me and answered all my questions. She's very knowledgeable and helpful.
