Montana West World is a destination for premium Western-style handbags, offering a curated selection tailored to the modern cowgirl. The collection features rugged yet stylish totes and elegant leather purses, with pieces like the black cow print Wrangler bag noted for being beautiful, well-made, and of nice quality, often looking better than expected. The products are described as exquisite, authentic, and synonymous with quality, durability, and unmatched style. However, significant issues are reported with customer service and order fulfillment. Multiple reviews describe difficulties in contacting the company, with no response to emails, phone calls, or chats, and mailboxes often being full. Shipping and tracking are inconsistent; while some orders arrive within days, others take weeks or over a month. Tracking information is frequently unreliable, sometimes showing "delivered" for only part of an order or not updating at all. Orders sometimes arrive incomplete, missing items like wallets. While communication through Facebook messenger has occasionally resolved issues, the overall experience is marred by poor customer service. Customers suggest the website should clearly state that shipping can take 2-3 weeks and that the company needs to improve communication. Despite frustration with the service, the products themselves receive consistent praise for their craftsmanship and design.
Just moved to Dallas found this awesome whole sale place very accommodating. Prices are better with sales tax Id tho very friendly and helpful.
December 2025
Great store!! Loved that they had everything like they did. It is mainly wholesale they do retail though too but remember that when you're shopping you're shopping from boxes not off of racks.
November 2025
Great store great staff you get more than it’s worth. It’s worth a trip love the products. Will be going back multiple times.
