PenFed Credit Union offers a wide range of financial services to both military and non-military members, including certificates, checking accounts, credit cards, personal loans, mortgages, auto loans, and student loans. The staff are known for being respectful, helpful, and professional, with employees like Lashawnda, Destiny, Ric S., David V., and Arhley providing excellent customer service. Members appreciate the knowledgeable assistance, quick loan processes, and friendly support that often go beyond expectations. Many reviews highlight the convenience of remote services and accessible ATMs, making it easy to access funds without visiting a branch. Overall, PenFed is committed to helping members achieve their financial goals in a friendly and efficient environment.
Went in after not being able to handle my issue remotely. Julio Martinez at the Dallas branch went above and beyond to provide solutions. Very customer service oriented.
April 2026
Sunday April 26 the ATM is completely down. I drove 15 miles.
February 2026
One of the best if not the best credit union. The staff is incredible
