The Lumen Hotel in Dallas offers a mix of experiences for its guests. Many visitors appreciate the friendly and helpful staff, noting that the valet service is particularly commendable. The hotel is well-located near SMU and various dining options, making it convenient for travelers. The rooms are generally clean and modern, with some guests highlighting features like massive showers and comfortable bedding. However, some reviews indicate areas needing improvement. Issues with maintenance have been noted, such as dirty exhaust fans and subpar bathroom conditions. Guests have also reported problems with service, including delays in housekeeping and unresolved billing issues, particularly concerning incorrect service fees. Additionally, the hotel’s dining options can be limited, with reports of closed facilities and lack of room service during late hours. While the hotel has its strengths, including a nice atmosphere and helpful staff, some guests feel the overall experience does not meet expectations for the high price point. The mixed reviews suggest that potential visitors should weigh the pros and cons before booking their stay at The Lumen.
Though the location was ideal for us, the lack of service & professionalism exhibited by the staff was not. On top of this, the room was not comfortable, and the gym sucked. Don’t stay here.
September 2024
Clean rooms. Hot water went out but they fixed it and gave us a credit. Convenient to
May 2024
Had a wonderful stay at the lumen hotel, Down to the very last detail. We were greeted by moses at valet and he gave us the most comfortable experience and was a sweetheart! The front room had an amazing staff as of the menu. Phillip made us feel at home with his warm welcoming attitude! Great stay highly recommend
