Lazy B Western Wear & Tack is praised for its exceptional customer service and quick resolution of issues. Customers appreciate the store's ability to promptly fix order problems, such as sending the correct items quickly and providing return labels when necessary. One reviewer highlighted the store's responsiveness, noting a resolution within 24 hours. Additionally, customers express satisfaction with the quality of products, particularly in finding well-made items for their horses. Overall, Lazy B is recognized for its attentive service and commitment to ensuring customer happiness.