Shell Federal Credit Union is a member-owned cooperative serving Harris County, offering a variety of services at lower costs than traditional banks, including better rates on dividends and loans. Anyone who lives, works, worships, attends school, or conducts business in Harris County can become a member. Customers appreciate the friendly and professional staff, with many reviews highlighting helpful employees like Irsa Vanegas, Dani, Zoe Platt, and Daniela, who offer patient, kind, and responsive service. The credit union's locations are clean and handicap friendly, making banking convenient and accessible. Customers also value the personalized assistance, especially with auto loans and account security, noting that staff take the time to educate and support them through issues like fraud. Overall, Shell FCU is highly recommended for its excellent service, caring employees, and commitment to serving the community.
I was in the Pasadena Fairmont location today and was assisted by Irsa Vanegas. She answered all my questions and was truly kind and professional. I appreciate great customer service.
February 2024
I personally recommend the kind rep Dani at Shell Federal on thirteenth St in Deerpark. I struggle with electronics however she is always so helpful and patient with me. The location is clean and handicap friendly. 10/10
February 2024
It has always been easy dealing with SFCU. This is my second auto loan. Zoe Platt has been working with me. She has gone above and beyond. She is responsive and so helpful.
