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“I like this post office customer service is good. Even though the lines are long, they continue to provide excellent service with a smile and without hesitation.”
“This was the second time I drove passed several nearby USPO for service here. Both times the service was excellent. Today I needed to mail an important letter and most other offices were already closed. This office was opened and I completed my needed business. Great service”
“Thelma is the best, I always come to the mail express right before closing. Thelma is always nice, and patient with me. Also Thelma always go over and Beyond with herCustomer service skills, by make sure I’m a happy customer before leaving the mail room even if it’s after 5pm.Thank you Thelma!!!!”
“I've had a couple of instances where my packages went missing, and I reported them through the USPS website. Both times, Patricia and her team responded promptly, tracked down the packages, and made sure they were re-delivered to me. I'm very appreciative of the effort and dedication this Post Office puts into resolving issues and providing reliable service. Thank you!!”
“Huge shout-out to Patricia! She's very friendly & helpful, needed questions answered in regards to temporary address change...she took the time to explain the different ways, either send in the card or complete online. She's helped me previously when I needed to send letters priority mail..Patricia definitely takes the time for her customers! Ty so much!”
“The staff was really nice! Jacoby helped my brother in law with his passport. The other lady was really friendly too. It was clean in there and the process was really fast.”
“Ms. Blake is awesone.
She is extremely knowledgeable and always greets you with a beautiful smile and pleasant personality. All issues are handled immediately as she makes every customer feel special.”
“Came to this PO after receiving terrible service/wasted trip to get photos for a passport at the PO in DeSoto. We received excellent service from Wenda to package/send our passport items. We won’t go back to DeSoto!”
“The customer service at this location is top-tier. I made it in right before closing and they still accepted me with a friendly smile which goes to show you that you can’t base your experience simply off reviews. Thank you to the kind staff at the duncanville location. They thoroughly explained the entire process on mailing a letter as it has been years since I’ve mailed anything off. Thank you!”
“Customer service here is phenomenal. Sometimes we hurt ourselves by not being understanding of current events. There's one worker up front. Use common sense. Take your complaints up with those that operate and own these places. Thank you to all usps workers that keep things flowing in this time of need.”
“I can't speak on other times of the day, but you'll have a pleasant experience if you arrive right when it opens! You won't have to wait in a long line, and the clerk that serviced me was SUPER nice! Go early, that's my advice. ???”
“Not sure why this place has such bad reviews. I went in the morning around 9am. 2 workers, no line, maybe one or two other customers came in while I was there. The older lady seemed a little frustrated but it was understandable because her system was acting up, she passed me along to the other employee to be serviced while she restarted her system. The younger lady who helped me was very nice. She got my packages shipped with out any problems. I would go back and I'd recommend this location to others.”
“This place is one of the two post offices near my home. I have zero conplaints. The staff is friendly, welcoming and efficient. I definitely recommend this office.”
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“I have used this post office for years, and I have no complaints. The employees deal with a lot of people, and I admire them for their level of professionalism. They did an outstanding job in assisting me in getting my passport. They mean business and know their jobs. It appears that they are short staffed but considering the volume of customers, I think they do a great job. No complaints.”