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“I was blown away by how friendly and helpful every single worker was at this location! I came in for a missing package that said delivered (an obvious inconvenience) and left feeling like I had just walked out of Trader Joe’s! Personable customer service, incredible teamwork and just an overall highlight of my day. Proud and grateful to have USPS workers like that in my neighborhood!”
“Very polite and efficient employee and easy purchase of my specific requested stamps on a Saturday at 2:45 pm (this was the only USPS shop open around).
There was a long line with one worker, but it went fairly quickly. Note: there are several signs inside, but they ask that you have your item packaged and ready to ship when you arrive at the counter.
Parking lot is one way; turn before Gemini and before you see the post office sign. Otherwise you have to park in the side lot and walk further.”
“There is no reason that this location does not have a five star review. I come into This location, multiple times a week mailing my packages and every single time I have been greeted with a smile and amazing customer service from Mr. Warren, Adrienne, Helena. And I have truly enjoyed coming here. They make shipping packages for my very busy business super easy not to mention I have never had a package go missing or an issue with any of my packages. I’m truly in shock that this location does not have five star review. However, I do want to take a moment to say thank you so much to the staff for always giving me the best service and handling my packages with care. Your effort does not go unnoticed. You all truly work fast, deliberately, and with a smile on your face every single time. Thank you so much for all that you do! Love, MOODY.”
“It was a Friday afternoon about 3 weeks ago. Not that many people waiting and only 2 or 3 USPS staff helping people. I just had to get an envelope and had to mail something locally in Dallas. At my turn, the lady handed me a prepaid envelope and even advised me to not write my (From) address too big in the back, rather very small on top of where I had written my (To) address. This too avoid the delivery machine scanning and having it accidentally marked back to me for delivery, instead of the actual address.
She also didn't had cash with her but in this day and age, I didn't mind at all paying my $0.88 through credit card. Our exchange was very cordial and the staff was very polite.
Entering and leaving the post office, it just reminds you of the glory days when post office had a critical role in our lives. There's a huge area with lot of mailboxes, which was empty and bore deserted looks. I wonder if people still use mailboxes as they used to at one point in time.
All in all the experience was good and I was done with really quickly.”
“Thelma is the best, I always come to the mail express right before closing. Thelma is always nice, and patient with me. Also Thelma always go over and Beyond with herCustomer service skills, by make sure I’m a happy customer before leaving the mail room even if it’s after 5pm.Thank you Thelma!!!!”
“The counter service can be very very slow but i love that they have a self service option. If i need to just scan something and drop it off or print my own label im able to do that here!”
““I had an excellent experience with Ms. Kalosha at the postal service. She was very kind and attentive, taking the time to explain everything clearly. Her customer service was exceptional, demonstrating professionalism and a genuine willingness to help. Without a doubt, a great example of quality service.”
“it's like a time portal back to the good part of 1975- tucked next to a antique store,watch repair place and behind a wall of PO Boxes is a counter with three of the friendliest folks you could meet- they can take care of any postal, shipping or Notary needs- Super efficient, fun and with no agenda or grievances in site- Skip the FEDEX and come here”
“I know that a lot of people use reviews to complain but I got to tell you, here people have always been profesional and amicable. I wish people bring doing their entitlement two notches and treat other customer service people as they are, humans, specially in the coming season. I remember one day that I was having a really bad day and the lady with glasses (forgot her name) treat me with kindness without even knowing what was going on. I didn’t take it out on her either but having a little bit of patience with me that day made me write this. Thank you!”
“I just want to say, this is the nicest post office I have been to in Dallas. It was clean and best of all the customer service was excellent. The reps were smiling, answered my questions and they were so nice. Great customer service goes a long way and I must say they were the best.”
“Known mainly to locals because it has no outdoor signs. It's a standard post office with courteous staff. The office has no exterior signs so it can be confusing to locate. It is located in the back of the building next to Chico's. You can enter in from the front between FlowerChild and Chico's or you can enter in from the back parking lot.”
“To the nice lady at the post office today thank you for being so kind and patient and not making me stand in the long line when I clearly had no idea what I was doing (helping me tape my package and telling me I could go to the ups store down the road and mail it there). Was having a bad day and had gone to the post office 3 times with the wrong return label because I am 31 and still don’t know how to mail a package at the post office? Anyways thank you your kindness made an impact on my day”
“Great customer service! I normally go around 3pm to drop off my packages. Michael is always very helpful and friendly yet professional. I get all my supplies and stamps here. They always help me with tracking and international shipping. Great clean location! ??”
8:30AM - 5PM
10233 E NW Hwy Ste 333, Dallas
Post Offices
“There’s several places marked as Post Office and you show up and it’s only a pick up place, or other issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you’ll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !”
12:01AM - 11:59PM
401 Tom Landry Fwy, Dallas
Post Offices
“What a bunch of miserable souls leaving reviews here. Ms. Deborah is a saint among mortals, navigating the Dallas heathens with grace. I was in and out in five minutes flat, line or not. Thank you, Ms. Deborah, you’re the kind of person that makes the world a little less bleak.”
8:30AM - 5PM
8604 Turtle Creek Blvd, Dallas
Post Offices
“I always have a great experience here! The ladies who work at this USPS store are consistently kind, friendly, and incredibly helpful. Always with a big smile. Thank you”
“Customer service here is phenomenal. Sometimes we hurt ourselves by not being understanding of current events. There's one worker up front. Use common sense. Take your complaints up with those that operate and own these places. Thank you to all usps workers that keep things flowing in this time of need.”
“I live downtown so I'm here on and off a lot. The young lady at the window is always Pleasant and nice. I wish I knew her name but she's always happy and smiling and ready to help you. She's a short bright lady.”
“Thank you for being so efficient in shipping off my package. Dropped it off Thursday night and it was delivered in Wisconsin by Monday morning. I will continue to drive to this post office to ensure my packages/letters are delivered timely. Also, I’m hoping we can get a self service kiosk in the future, that would be great!!!!”
“Other peoples’ ratings were surprising to see, because I have not encountered the same issues they have. I go out of my way to avoid the USPS on Markville Drive when at all possible so that I can go to this one in Lakewood. When I bring my packages in, DJ and Rosalyn are always very helpful and process my packages quickly. I treat them with respect, and they return the favor.”
“They were busy but they had the service I needed and provided me with swift service that was very helpful and informative. They have next day options that are not as pricey as you would think. Good delivery option!”
“I don’t understand the negative reviews. I’ve never been dissatisfied here; the staff is always kind and helpful. You have to wait in line sometimes but that’s not their fault. Vote for a government that wants to fund public services if you want that to change. Then maybe there can be more employees.”
“Ms Sandra is an amazing woman. Not only did I get excellent and quick service for my mail, I also got a delightful conversation. She’ll make you leave with a smile!”
8:30AM - 5PM
3655 Simpson Stuart Rd, Dallas
Post Offices
“Not sure why this place has such bad reviews. I went in the morning around 9am. 2 workers, no line, maybe one or two other customers came in while I was there. The older lady seemed a little frustrated but it was understandable because her system was acting up, she passed me along to the other employee to be serviced while she restarted her system. The younger lady who helped me was very nice. She got my packages shipped with out any problems. I would go back and I'd recommend this location to others.”
8:30AM - 5PM
2202 S Cockrell Hill Rd, Dallas
Post Offices
“Thank you, Reggie for helping me get my packages. Much appreciated and he handled it with such grace and patience - it was a busy morning and the post office was incredibly helpful. Thank you!”
“I’ll let I’ll wish a little secret for this post office. They have the best greeting cards of anywhere I’ve ever seen better than any grocery store better than any Hallmark store store better than anywhere like I came in here one time to change my address and I ended up walking out with like six different cards and was it anyone’s birthday coming up no but did I absolutely have to have them yes so yeah just a little secret for you guys if you’re tired of looking at the same old greeting cards”
9:30AM - 5:30PM
5606 SMU Boulevard, Dallas
Post Offices
“Just dropped off a couple of Christmas packages and the staff was so helpful and friendly despite the crowds. If you are coming here from Greenville, you have to go past the train tracks and turn around to get into the public parking lot.”
“Went today 08/18/25 and the service was exceptional!!! Walked in water patiently and got assisted by the cashier. I actually had a flat rate box which was pricey to ship a light 1 item. I asked what else I could do to bring the cost down. That’s when the female cashier suggested another method and helped me. It was more work for her to show me the correct box to use and she didn’t have an attitude about it either. The lobby was getting busy and the female post master came from the back and thanked us all for waiting patiently and got more employees to come to the front to assist us. I was so happy to have this great moment of except superb customer service there today!!”
“If I could give y'all 10 stars I would. Every time I mail a package the staff there are so polite and friendly. Answered questions when I had a few about passport and where to apply. You guys ROCK!”
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“I receive mail here, packages here, and send packages here. The staff is amazing and very helpful. Luisa and Paola are always friendly. I enjoy the staff much more than the employees before them! I think some customers get angry and leave bad reviews about things the staff has no control over, like lost packages in foreign countries, etc. I’ve never had anything but good experiences at EaglePostal Center!”