The AT&T Store in Duncanville is a go-to destination for phones, tablets, smartwatches, and other connected devices. Customers consistently praise the friendly, courteous, and knowledgeable staff who provide exceptional service. Trey, a standout employee, was described as having a "terrific job" and a "smile and terrific speed of service" when assisting customers with upgrades and activations. Brandon D. also received high marks for his expertise in finding solutions to customer questions and needs. Stephanie, another representative, was commended for her patience and kindness, particularly in resolving an issue where a previous employee had failed to properly order a customer's phone and case. The Duncanville store is contrasted favorably against a "terrible" AT&T location in Cedar Hill, where the sales staff even advised a customer to go to the Duncanville store instead. At the Duncanville store, customers report being helped immediately, with no pressure to purchase new devices when activating existing phones. Overall, the AT&T Store in Duncanville is praised for its friendly, efficient, and customer-focused service, making it a preferred destination for wireless needs in the local area.
Came in with a waterlogged phone. Monica was very easy to understand throughout our visit, patient, likable, and understanding about my dilema. That means a lot to me.
June 2024
Brandon D's (at the Duncanville,Tx store) customer service was awesome! He is very knowledgeable and found solutions for all of my questions and needs.
June 2024
Had to stop in while traveling and they are the best!
