The AT&T Store in Duncanville is a go-to destination for phones, tablets, smartwatches, and other connected devices. Customers consistently praise the friendly, courteous, and knowledgeable staff who provide exceptional service. Trey, a standout employee, was described as having a "terrific job" and a "smile and terrific speed of service" when assisting customers with upgrades and activations. Brandon D. also received high marks for his expertise in finding solutions to customer questions and needs. Stephanie, another representative, was commended for her patience and kindness, particularly in resolving an issue where a previous employee had failed to properly order a customer's phone and case. The Duncanville store is contrasted favorably against a "terrible" AT&T location in Cedar Hill, where the sales staff even advised a customer to go to the Duncanville store instead. At the Duncanville store, customers report being helped immediately, with no pressure to purchase new devices when activating existing phones. Overall, the AT&T Store in Duncanville is praised for its friendly, efficient, and customer-focused service, making it a preferred destination for wireless needs in the local area.
Awesome service tray was very knowledgeable took care of my issue quickly i really appreciate the team u have there 🫶🏽 ty sm guys
March 2026
Rolando had given me exceptional service. Explained my plan better and helped me make adjustments. Great service
February 2026
After going to three different stores and being on the phone with customer service twice and being hung up on, i came to this location and the member Charles was able to help me quickly and my phone's back on.And i'm so appreciative of him and his customer service!!! Go Charles !
