This Clinical Pathology Labs location has closed

Medical Labs
Clinical Pathology Laboratories (CPL) - Westside is generally described as an amazing clinic with knowledgeable, friendly, very nice, and caring staff who provide great, efficient, and quality service. Many reviewers report short wait times, especially when visiting first thing in the morning, with one noting being seen within 10 or 15 minutes tops. The staff is commended for being professional, thorough, and charismatic. However, several operational issues are noted. Some reviewers experienced significantly longer wait times than the advertised "less than 15 minutes," with one waiting an hour. There are concerns about task loads not meeting operational capabilities, suggesting a need for more resources to handle customer spikes, particularly early on weekdays. One reviewer reported a major administrative problem where old lab results were not communicated, forcing a repeat test and wasting patient time and resources. Another mentioned a recurring issue with infiltrations during blood draws. A specific complaint involved a staff member calling out patient names and asking personal questions from across the room before the patient reached the window, which was viewed as disrespectful, unprofessional, and a potential HIPAA concern, despite the phlebotomist being nice and fast at the actual procedure.

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