Firestone Complete Auto Care in El Paso, TX, has earned a reputation for reliable and friendly auto service since 1926. Customers appreciate that staff always greet them promptly and treat them with friendliness. The team is attentive, patient, and eager to explain what the vehicle needs, making the experience comfortable and trustworthy. Many customers note that work is completed on time and as promised, with the staff consistently doing what they say they will do. The manager is described as very nice, and employees seem happy, creating a positive atmosphere. Services offered include tire sales, oil changes, brake inspections, engine repairs, and general maintenance for all makes and models. Customers have praised the ability to walk in without appointments and receive timely, informative service. The shop also makes it easy to get credit cards for ongoing service needs. However, some reviews mention areas for improvement. One customer experienced a delay of over 3 hours for just two tire changes, and during the process, the technicians broke the TPMS sensor, which required additional visits to fix. There was also a concern about the cleanliness after an oil change, as the vehicle was left with oil on the steering wheel and door panels. Despite these issues, most customers feel satisfied with the overall service, especially when their specific requests are fulfilled. Overall, Firestone Complete Auto Care provides comprehensive auto care with friendly staff and dependable service, making it a convenient choice for vehicle maintenance and repairs in El Paso.
Engineer was attentive and service was well performed
March 2025
Friendly. Professional service. I was kept informed by email through the process and given an accurate quote of what my car needed. Answered any questions I had.
March 2025
I was helped very quickly after I arrived and my service was also performed quickly.
