Firestone Complete Auto Care in El Paso is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The business is described as offering reliable and affordable auto care, with a team that is constantly friendly, attentive, and patient. Customers report that employees always greet them and complete work on time, doing what they said they will do. The atmosphere is positive, with employees seeming happy. Service can be timely and informative, with friendly and responsive customer service, even for walk-ins without an appointment. The work itself is completed, with jobs done as asked. However, experiences with speed and care vary. Some visits involve long wait times and jobs taking several hours, even for simple services like a tire change. There are instances of reported carelessness, such as a vehicle being returned with oil on interior surfaces, and mistakes like a broken TPMS sensor during service that required a return visit to fix. While some customers express satisfaction and long-term loyalty, others find the service mediocre and are unsure about returning or recommending.
Engineer was attentive and service was well performed
March 2025
Friendly. Professional service. I was kept informed by email through the process and given an accurate quote of what my car needed. Answered any questions I had.
March 2025
I was helped very quickly after I arrived and my service was also performed quickly.
