Firestone Complete Auto Care in El Paso, TX, has earned a reputation for reliable and friendly auto service since 1926. Customers appreciate that staff always greet them promptly and treat them with friendliness. The team is attentive, patient, and eager to explain what the vehicle needs, making the experience comfortable and trustworthy. Many customers note that work is completed on time and as promised, with the staff consistently doing what they say they will do. The manager is described as very nice, and employees seem happy, creating a positive atmosphere. Services offered include tire sales, oil changes, brake inspections, engine repairs, and general maintenance for all makes and models. Customers have praised the ability to walk in without appointments and receive timely, informative service. The shop also makes it easy to get credit cards for ongoing service needs. However, some reviews mention areas for improvement. One customer experienced a delay of over 3 hours for just two tire changes, and during the process, the technicians broke the TPMS sensor, which required additional visits to fix. There was also a concern about the cleanliness after an oil change, as the vehicle was left with oil on the steering wheel and door panels. Despite these issues, most customers feel satisfied with the overall service, especially when their specific requests are fulfilled. Overall, Firestone Complete Auto Care provides comprehensive auto care with friendly staff and dependable service, making it a convenient choice for vehicle maintenance and repairs in El Paso.
Great experience from beginning to end Eddy and staff are very helpful and cordial They will answer any questions you might have.
August 2026
great service help me out with all my questions the guy in the front knew what he was doing and what he was talking about about most definitely coming back 100% !!! great customer service service fast and efficient work 10/10 place !!!
July 2026
Great management and friendly and quick service. I will be returning.
