FirstLight Federal Credit Union is known for its helpful and professional staff who provide excellent customer service. Reviewers appreciate the courteous assistance from team members like Briana, Evelyn, and Stephanie, who are knowledgeable and ready to help with various banking needs. Many customers report a positive experience with the staff during in-branch visits, finding them friendly and efficient. However, some concerns were raised about long wait times for assistance and fees for account services. Overall, FirstLight offers a welcoming environment and strong support, though some customers suggest improvements, such as offering refreshments while waiting.
Amazing customer service, they help you right away in any questions or concerns that you have . Online banking is great too.
January 2025
The wonderful lady Elizabeth that is right now in Horizon branch, went above and beyond to help my daughter, I am so great full that people like her still exist , thank you Elizabeth you really made a difference!!!!!
July 2024
It’s been great with them, they gave me two loans, one for my car and one personal loan, very good interest rates.
