FirstLight Federal Credit Union is known for its helpful and professional staff who provide excellent customer service. Reviewers appreciate the courteous assistance from team members like Briana, Evelyn, and Stephanie, who are knowledgeable and ready to help with various banking needs. Many customers report a positive experience with the staff during in-branch visits, finding them friendly and efficient. However, some concerns were raised about long wait times for assistance and fees for account services. Overall, FirstLight offers a welcoming environment and strong support, though some customers suggest improvements, such as offering refreshments while waiting.
