Viva Ford Parts is a car repair and parts shop that has received mixed reviews from its customers. While some customers have had excellent experiences with the shop's responsiveness, customer service, and ability to quickly find and deliver the needed parts, others have reported slow repairs and poor communication about the status of their vehicles. The body shop is described as very responsive and doing an excellent job, making the repair process enjoyable for some customers. One customer was particularly impressed with the service provided by Jesus De La Cruz, who kept them updated and had their car serviced on time in a friendly manner. Another customer, Miquel, went out of his way to find the needed parts and deliver them the same day. However, not all experiences have been positive. Some customers have reported that the shop is understaffed and slow on repairs, with poor communication about the status of their vehicles. One customer even stated that they would not recommend taking their car there. Overall, Viva Ford Parts seems to provide a mixed bag of experiences, with some customers being very satisfied with the service and others facing frustrations. The shop's responsiveness, customer service, and ability to quickly source parts appear to be strengths, but issues with the timeliness of repairs and communication have been reported as well.
Excellent service with a smile. Miquel went out of his way to find the parts I needed and was able to get them from his warehouse with same day delivery!
October 2022
Excellent service with a smile. Miquel went out of his way to find the parts I needed and was able to get them from his warehouse with same day delivery!
May 2022
Very slow on repairs. Bad on updating repair status. They are understaffed and I would not recommend taking your car here.
