GECU is a credit union committed to helping the communities it serves in Texas and New Mexico through its foundation and partnerships with local organizations. Customers have reported a positive experience over the years, praising the friendly and supportive staff. Many find the service to be exceptional, with employees showing great patience and kindness, especially when assisting those with special needs. One customer shared a particularly positive experience during a stressful holiday situation, highlighting the professionalism and empathy of the staff who helped resolve a major billing issue. However, some customers noted challenges with certain banking services, such as issues with debit card PIN setups and long lines during busy times, especially at the beginning of the month. Overall, GECU is recognized for its dedication to customer service and community support, striving to create a better banking experience for all.
Have been with gecu for years have not taken a car loan in years. Will see how it goes
May 2024
We love the service we get when we visit this branch. We especially express our gratitude towards Wendy. On various occasions she has gone above and beyond to give us the best service. She is very courteous and professional. Thank you.
April 2024
I have been banking with GECU for twenty years and I have been very happy with the service they provide very friendly workers too!
