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“My husband and I where at the Montwood branch yesterday and was helped by Iliana Anchondo. Absolutely happy with her customer service. She helped with every question we had with a smile. We never felt rushed. Very happy because she explained everything to detailed we left with no questions and everything was explained so well. We were with GECU for many years and decided to open an account with this credit union and transfer everything. We Absolutely recommend SSFCU and Iliana! If we could give more than 5 stars we would! Thank you Iliana! ☺”
“I want to mention Ms. Becky, teller # 0338, from the MCC Call Center, N Americas Location. She helped me on recovering my mobile app and change of password and clearing my cache/cookies. She went above and beyond. She is such a professional and a knowledgeable person in her field of expertise. She is a warm, courteous with much patience. She made me feel like family. You can tell by her enthusiasm she truly enjoys her work. Individuals like her are hard to come by. Promote now. Thank you Becky for your diligent and hard work ethics. Hope you get to feeling better soon.”
“Consuelo, known also as Connie, is one of the better bankers I have dealt w anywhere at any level in the US. She helped me w my sister's probate issues and multiple accounts. Even though I don't live in El Paso I am now keeping a series of laddered CD investments w Raiz because of Connie. I would give her more stars if I could. Go Connie!”
“Beatriz Estrada helped us with all our banking needs. She was amazing!! Extremely thorough, professional, and friendly! Great customer service with her and all of the Raiz staff!”
“Today, I came in to Raiz to take care of a potential fraud on my Debit card. Mr Grecco attended me, I was really impressed on his professionalism, he was very knowledgeable, friendly, professional, was out in less than 20 minutes. Excellent employee.”
“The lady who helped me was very nice and very helpful. She has black hair and she had it up. im sorry I can't remember her name. But she always helps me out when I go in to the credit union with an issue.”
“I use Navy Federal but you must have a military sponsor to open an account. The location off George Dieter has limited parking, small lot and it's usually always busy”
“I use Navy Federal but you must have a military sponsor to open an account. The location off George Dieter has limited parking, small lot and it's usually always busy”
“Great bank went in to open an account and was promptly attended to by a very amazing employee named Gabriel. It was a very fast and easy process I felt like I was talking to a friend felt very comfortable and welcoming I will be referring all my friends and family to this bank because of him keep up the great work Gabriel !!!!!!!”
“I want to shout out Jorge Escobedo he help me to manage my app, and he was so patient, and provide all the good information that I need for manage my account
Thanks”
“Branch Manager Miss Amber is a wonderful leader in the N. Desert Branch office, yesterday afternoon. She establishes an extraordinarily welcoming environment and has a professional staff that represents NFCU in an outstanding manner.
THANK YOU MISS AMBER, for representing Navy Federal Credit Union and helping me as a new member, with my questions and concerns. You and your staff are to be commended for providing outstanding service to me and my fellow veterans.
Greatly appreciated.”
“I love coming in cz the stuff is amazing and take care of me especially when in uniform. Why don’t we have a military card, literally a card with camouflage colors.. just saying that would be pretty cool”
“Great customer service I bank on the one by Geronimo on Gateway ...Irma provides such great customer service wish all other tellers would be like her she just goes out of her way to help you !!!”
“I'm not a current member, But I frequently deposit money to my landlord and the Team Members here are Always FANTASTIC! Team Member "Samantha" was very attentive and showed me how to deposit using their new virtual teller. Virtual Team Member "Edgar" was super courteous. Extremely Great Customer Service!!”
“April 2026, the redesign & renovation is nice and fresh look. Less bank look. Great service with Kiana? (Kiara?) Sorry but she was very professional & friendly. Either I walked in on the right time & day to be serviced by Kiara or the whole customer service improved.”
“Excellent treatment from the two ladies, they solved a big problem I had very quickly and very kindly. I really congratulate you, you are the best. Thank you. (I forgot to ask your name) but it was January 25, 2023. 10 am.”
“I was looking to buy a house and I friend referred me to them. Their staff assisted me in improving my credit and purchasing my first home. The best part was that everything was free! I am eternally grateful to GECU Community Development And their financial coaches for their help in buying our first home!”
“Just had an amazing customer support at front desk by Raul. I was requested to come with a very important doc and he was able to help me.Definetely a great branch!”
“Refinancing an auto loan took a few hours, but everyone was friendly and as helpful as they could be. I've been down there three times during the week, and it was never crowded.”
“Great rate on checking account. Simple and easy with no frills. Javier is very knowledgeable about finances and gave us a group presentation full of helpful tips!”
“I have been coming to this drive-thru to pay my automobile loan for the past 3 years. I pay with a check from my other financial institution in which I received my direct deposit. Today a nice man named Steven assisted me and spoke to me through the camera. He took it upon himself to suggest that I go on the app and put an automatic payment through something called external payment. I had no idea that this option was available and I am ever so grateful as this man has saved me a trip to the bank every month. I wish every company would have such devoted employees as to offer additional information on the services that the company provides. Excellent job steven! Thank you GECU for hiring this fine employee”
“I just want to express that this Piedras location has good customer service, only went once and Mrs Jennifer Caudillo was very helpful, professional and fast. Helped me to handle the app and cleared my concerns. Very focused and knowledgeable. Thanks Mrs Jennifer.”
“My significant other use the restroom while she was there and complimented on how clean it was and pretty for a woman's restroom and they had benches for the elderly and handicapped very well done Northeast winning us back”
“This five stars is for one person, Priscilla, at the Lee Trevino GECU branch. I had to go in person to resolve an issue accessing my account by phone which turned out to be some sort of software glitch needing refreshing on the end of the credit union. Long story short, Priscilla was professional, very sweet, so nice without being condescending, and she resolved an issue I’ve had for five years on and off with this credit union and being unable to access my account by phone because my member number and password were not being recognized. After several tries at resolving the issue, Priscilla did finally resolve it. I cannot tell you what a great burden this little gnat of a problem has been. It was such a pleasure to deal with an intelligent, articulate, and so nice a person. She is rare and somebody needs to give this woman a hefty raise.”
“Is a Good location, but now they need to take action, because with the closure of the upper valleys, this office starts to be very crowded, the members make the best, but the waiting time is not acceptable, the other day the ATM wasn’t working, and nobody went and put the sign “out of order” then all the vehicles lost time in the line, I went inside and notified.”
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“I had a great experience opening my bank account. Lupe provided outstanding customer service from start to finish. She was informative, patient, and took the time to answer all of my questions. Her friendly, charismatic personality made the entire process easy and enjoyable. Thank you, Lupe, for making this such a positive experience.”