Metro by T-Mobile at 5985 N Mesa St Ste A offers affordable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers appreciate the friendly and professional staff, including Justin, Norma, Jose, and Paulina, who are known for their patience, kindness, and helpfulness. Many reviews highlight how staff members go above and beyond to assist with account issues, phone usage questions, and providing attentive service. Norma is especially praised for making up for past negative experiences, while Paulina is recognized for her care and patience with elderly customers. Overall, the store is valued for its excellent customer service and a wide selection of plans and devices.
In a time in which good customer services is almost non existent, this place has a great representative. Abu (sorry if I'm misspelled it) helped me out and was patience and took time to explained everything I needed to resolve my issue. Awesome job! Definitely recommended this location
June 2024
Thank you, Justin @ Metro by T-Mobile!! Very professional young man! Justin was able to handle my friend's account after several other stores failed! I definitely recommend Justin at Metro by T-Mobile!!
December 2023
Norma was a great help in transferring our phone on a different carrier to Metro.
