Metro by T-Mobile is known for its exceptional customer service, with several customers praising the staff's friendliness and willingness to help. Reviews highlight the outstanding support provided by the store manager, Lalo, who goes above and beyond to assist customers with their needs, including gift shopping and phone upgrades. Many customers appreciate the patience and kindness shown by employees like Naomi, who take the time to resolve issues and even lower bills. However, there are a few concerns regarding communication difficulties with some customer service representatives. Overall, Metro by T-Mobile delivers a positive experience for most customers, making them feel valued and supported.
The guy Christian that was working there was very friendly he tried his best he could I don't know what country the phone lady was from now I couldn't understand a word she said and she did not resolved my issue
December 2023
100% Awesome! Lalo the store manager was AMAZING! Seriously went above and beyond for my husband and myself helping us out with last minute gifts for our kids. Man this guy was so patient and kind with us. Truly a blessing for us!
September 2023
went in frustrated and confused but the girl working (Naomi i think was her name) was very patient with me and helped me out, even lowered my bill for me. 10/10 customer service
