O'Reilly Auto Parts store #2116 on Doniphan Drive in El Paso is noted for its helpful, courteous, and professional personnel. Customers report being in and out quickly and finding the parts they need at a very well-stocked store. The staff provides excellent customer service, with team members frequently going above and beyond to assist. They are willing to listen to problems, take time to problem-solve with customers, and share knowledge. The store offers practical services like battery testing and replacement, as well as using a scanner to diagnose issues such as a failed alternator. Employees assist with installations and provide recommendations for auto repair shops, even making phone calls on a customer's behalf. They demonstrate kindness by allowing customers to wait inside the store and bringing out a chair for their comfort, all while competently tending to other customers. The consistent feedback highlights staff members who are absolutely fabulous, providing help that prevents potential breakdowns and leaves customers super happy with the kind and dedicated service.
