O'Reilly Auto Parts is praised for its helpful and friendly customer service. Staff members like Sebastian and Michael go out of their way to assist customers, whether it's helping replace a headlight or changing a battery. They provide useful guidance and even show how to do repairs. The store offers quick delivery if items are not in stock and maintains a good selection. Customers appreciate the willingness of employees to help with special needs, such as turning rotors or replacing batteries, often going beyond expectations. The store provides plenty of free, handicap-friendly parking, making visits convenient and accessible. Overall, O'Reilly Auto Parts is recognized for its helpful staff and efficient service.