Verizon's authorized retailer, Victra, in El Paso, TX, aims to provide the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the excellent customer service provided by the store's staff, particularly Arturo and David. They were described as patient, knowledgeable, and helpful in resolving various issues with customers' phones. Arturo was noted for his detailed explanations and ability to guide customers through the process of upgrading their phones. David was also commended for his exceptional service in resolving multiple issues for a customer's family. The store has been praised for its refreshing change from smaller stores, with one customer remarking on the knowledgeable and helpful assistance provided by Arturo. Another customer, Mark (Tony), was highly regarded for his exceptional customer service skills, personability, empathy, and communication, and was recommended for a high-priority role within the company.
Excellent service quick at getting new account set up on new plan and phones
February 2026
Drew was excellent with his customer service and very knowledgeable on the issue I had! Definitely will be coming back to him! Need more people like him around!!!
February 2026
I had a wonderful experience with Verizon, thanks to Angel, he was super helpful!