Verizon in El Paso, TX, operated by Victra, is known for its friendly and helpful staff. Customers appreciate the store’s focus on creating a positive experience and offering a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. The store’s team is dedicated to connecting customers with the right technology in a trustworthy and fun way. Many reviews highlight the exceptional service provided by staff members, especially one employee named Keira. Customers often mention her as going above and beyond, providing excellent customer service, and making the experience easy and enjoyable. She has helped customers switch from Apple to Samsung, choose different phones, and resolve issues with their devices. Customers feel she genuinely cares and deserves recognition for her hard work. Her assistance has led to savings on bills, seamless data transfers, and overall satisfaction. The store has seen positive changes, with new staff being described as polite and thorough, walking customers through every step. Customers have expressed gratitude for the attentive service, especially after negative experiences elsewhere. Overall, Verizon in El Paso is praised for its knowledgeable staff, helpful service, and the ability to meet customer needs effectively.
Very informative with decision making, friendly, and respectful. Great service done by Angel.
February 2025
I went in to upgrade my phone and was helped out by Andrew. Andrew provided outstanding service while I was there. He made the process seamless and answered any questions I had. Great service and great overall knowledge and energy.
September 2024
The one girl what was there thank goodness isn't there anymore. The new staff is absolutely amazing. Walks you through everything. Is really polite. All in all giving this store another chance was the best thing ever!!!!!!!!!
