I’m not the owner of our ford vehicle, but point of contact was rude to us (omitting name). Paid $1700 to fix our 3-year old Escape, just broke down again 3 weeks after it got “fixed”. Long wait for car to get “fixed”, long wait to get a rental. Easiest solution is BBB. Asked us to get review down!!!!
November 2023
Hector sales associate was excellent. Transparent communication and no false promises. Attentive and knowledgeable about ford vehicles. My only complaint is check your keys you might end up with a valet or restricted key. Unfortunately who ever makes the decision to make it right will not work with you.
October 2023
Told now 7-10 days (5 days to diagnose issue-wasnt told such when made appt).Issue is blind side indicator intermittent, advisor taking care in said " turn signals, right?". Oh Lord now I know why I stopped coming here.