Best Buy receives mixed reviews regarding customer service and policy enforcement. Some customers report fantastic experiences with knowledgeable, helpful, and friendly team members who provide terrific and outstanding service. Specific staff are noted for being extremely helpful, patient, and having all the answers, contributing to an incredible shopping experience. However, other reviews state the store does not have great customer service. Complaints include sketchy enforcement of policies for members, with one customer describing a far from simple experience. An issue was reported where a store manager's policy initially created a problem, though it was later resolved by an excellent and customer-oriented employee. Some customers indicate they would drive to a different location instead. The store is described as a fantastic Best Buy by a long-term customer, though experiences with individual staff and management vary significantly.
This store doesn't have great customer service and their enforcement of the policies for Rewards Zone Elite and above is sketchy at best. Lewisville and Denton do better than them and I'd drive the extra distance to go there instead.
May 2025
I have been helped twice, I’ve the course of year by Addie who is very knowledgeable. My daughter’s computer is needed for online school and we were fixed in minutes! Thank you for this terrific team member on staff.
April 2025
Very good customer service from Grace today. She was knowledgeable and had all the answers for me. Keep up the good work!
