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“I wanted to share about the fantastic customer service experience I had at this Lowe’s. The Peach Truck had their pickup in the Lowe’s parking lot, and the Lowe’s staff did a fabulous job supporting this vendor. The Lowe’s employees kept offering ice cold water to everyone in line, and they had misting fans on - that they were raffling away - to help keep us cool with the 97 degree weather. Everyone was so attentive and made sure everyone was comfortable in line. Wonderful job!!”
“Max was quick to help me resolve my issue. Excellent at keeping me in the loop with status on parts, he shopped around to get me the best price on the blower motor part and drove early early clear across town to get the part in order to get to my house and fix so I had AC before the heat of the day. 🙌🙌🙌 He is quick, hardworking, efficient, and honest! I’d recommend him to anyone!”
“This is the third time we’ve used ProSource for our flooring needs, and as always it has been a great experience! Jackie, the sales associate that has helped us each time, always does a great job picking out exactly what we need!”
“I wanted to share what a great experience I have been having lately at the Southlake Home Depot.
John, Chris, and Jackie helped me pick up supplies for my son’s birthday and they were fantastic. They took the time to walk through options with me and really made sure I found everything I needed. It was one of those experiences where you can tell people actually care about helping rather than just pointing you to an aisle.
I also have to thank Sandra for helping me with a mulch order when I was not able to pick it up on time because of my husband’s schedule. She handled everything so kindly and made what could have been a hassle incredibly easy.
I grew up here and have always shopped at Home Depot. In the past there were definitely times when you might have to wait a bit for help or track someone down if you needed something. It never bothered me much because I have always liked their selection better than other stores.
Lately though something has clearly changed. I cannot walk into the store without someone asking if I need help. The associates are friendly, proactive, and genuinely helpful. It feels like people actually care about the customers and want to make sure you find what you need.
Whoever is leading that store right now is doing a great job. The difference in the level of service is noticeable and really appreciated.
Thank you to everyone at the Southlake Home Depot for making shopping there such a positive experience.”
“I had an incredible experience at this Lowe’s thanks to Carter in the lumber department. I’m currently dealing with a torn ACL, and Carter went above and beyond by helping me hand-pick the best straight boards and handling all the heavy lifting and cutting.
I’ve been to many other stores where getting help is a struggle, but the service here was top-notch. I received help from other staff to load all my lumber, stones, whatever I biught that day. Truly grateful for all the help. Thanks everyone. Huge shoutout to the staff here.”
“Had an issue with the Blackstone combo grill/ griddle. Blackstone and Lowe's worked with me on a return. Purchased a new Pittboss the same day. Great customer service!”
“Needed to purchase on sale appliance and have it delivered in another state. The guy who helped me was so efficient and organized I was done in 5-6 minutes. Everything was explained all questions answered. Excellent service.”
“I ordered 960 Pavestone pavers from the Keller, TX Lowe's. I worked directly with Martin in fulfillment. Martin was very knowledgeable and willing to help me fulfill my order. Martin worked diligently to first find the paver, then secure them for delivery to my home. Martin is one of the rare customer service representatives who really cares about your needs. Lowes, please recognize this young man, whatever you are paying him, he is worth a whole lot more.”
“Great showplace to look at difference light theme and styles. People are very friendly and helpful. My ceiling fan replacement was availible at Lowes etc but you don't get this level of service their like at Lee Lighting so we bought it here.”
“Unlike most home, depot stores design, they were really, really helpful.Talk to 3 associates, about three different things, was able to get what I need some of it on sale. Never missed a beat in and out. Great people to deal with great, easy access from the interstate and back”
“We just bought a Masterbuilt smoker and the team was so helpful. The gentleman that helped us find it, the one that helped us get it from the top shelf and then the 2 fellas that helped us load it in the car. I wish we knew their names - each of them was so very helpful and kind. Thank you for making it a good experience. Best service we’ve gotten from Home Depot. Kudos to ya’ll.”
“Had a great experience working with Patrick! I went in for a sprinkler head replacement and he was diligent in ensuring I got the right one. I am a first time homeowner and the knowledge Patrick shared helped tremendously. I replaced my sprinkler easily thanks to the guidance shared.”
“Always stocked well for my chickens needs
I occasionally get dog food at TSC and like their selection. And sometimes i buy garden plants. Those are iffy
May times the plants are very dry and dying”
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“Ernesto was great to us ! He gladly cut a piece of plywood for us !
Ernesto was friendly and very knowledgeable about his job.
Thanks Ernesto !”