The Home Depot in Southlake, TX, is more than just a hardware store. It offers a variety of products, including tools, appliances, outdoor furniture, and building materials, making it a go-to destination for local residents. Customers have noted significant improvements in in-store help, with employees providing real assistance and advice. Many have praised the exceptional customer service from staff members like Angel and Payne, who went out of their way to assist shoppers, even testing items and helping load purchases. Vanessa and Matt also received recognition for their dedication, waiting after closing time to ensure a smooth truck rental return. Despite some employees appearing less engaged on busy days, the store is still seen as a reliable source for hardware and home goods needs. Overall, The Home Depot in Southlake is committed to helping customers with their projects and providing a positive shopping experience.
Don in plumbing was a huge help for my tankless water heater installation! He is a wealth of knowledge and I enjoyed talking with him.
March 2026
This Home Depot location provides outstanding service. The store is well-staffed with knowledgeable, friendly individuals who have provided significant assistance to me on numerous occasions. I will keep using HD for my major and minor home improvement purchases as long as they keep hiring high-quality staff.
March 2026
Great Home Depot. Always clean and plenty of help to ask questions if needed. Don in the plumbing section was very helpful and took plenty of time to help walk me through repairs at my house. I wound up buying more than I was planning but it'll get the job done correctly. The guy deserves a raise!
