Verizon's Flower Mound store offers a convenient location for customers seeking the latest in mobile devices, 5G home internet, and business services. Customers can also browse online to schedule appointments, place orders for in-store pickup, enjoy free 2-day shipping, use express lockers, or opt for same-day delivery where available. The store is praised for its friendly, responsive, and helpful staff, with employees providing excellent in-person service. Customers have reported positive experiences with representatives who go above and beyond—helping with phone issues, trade-ins, and understanding plans. One customer appreciated a staff member who explained insurance options and set up a great internet deal, while another highlighted staff’s assistance in resolving a phone hacking issue and broken device. The store's team is recognized for their professionalism, knowledge, and caring attitude, ensuring quick and effective solutions. However, some customers noted frustrations with Verizon's 1-800 customer service line, which can be unhelpful or frustrating to navigate. Overall, the store in Flower Mound is highly recommended for in-store service, offering a friendly environment and knowledgeable staff dedicated to helping customers with their mobile and internet needs.
My rep went over all my new phone options and handled my trade in along with setting me up with a great deal on internet :) love Verizon and happy to be working with them!
January 2024
Much like Tony the tiger, Tony is Greeeeeat. He was a tremendous help to my wife and I figuring out our plans that were scrambled with phone payments on 5 of 6 lines from our family, because everyones phone payment was linked to someone elses line due to upgrade steals.
October 2023
5 stars for this location in person experience. Everyone was so friendly, responsive and helpful! However that 1800 number is useless and got hung up on before I could click the link for the chat so that gets 1 star.
