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“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”
“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”
“Top recommendation for this store. Helpful staff with great service across all points. From start to end smooth process and really satisfied in the way the gentleman helped me”
“I had an amazing experience with Kennedy updating my iPhone at Verizon. He was incredibly helpful, patient, and knowledgeable. They made the whole process quick and stress-free and answered all of my questions. Customer service like this is hard to find these days. Highly recommend this store”
“My experience with AT&T was incredibly positive and Thank you Mr.Lando He was efficient, professional, and attentive to every detail. I really appreciated how they communicated clearly and promptly, thank you”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“Came into the store twice after having issues with placing an order online. Jaime was extremely helpful and patient snd ensured I received everything I was looking for and explained all the products and services extremely well. His manager was also very helpful and friendly.
10/10 customer service, will come back and refer friends here in the future.”
“Place was clean and organized. I came in a few minutes before 9 am and Kenya did not turn me away and helped me even though her computer and system was not working. Good job.”
“Best customer service I’ve received from any mobile provider I’ve had. Mondo was very knowledgeable and efficient while also making sure he secured me the best deal possible for my situation which I greatly appreciated. Highly recommend going to see him if you need anything. Made what is usually a somewhat dreadful experience, seamless and easy.”
“ANDY provided the most outstanding customer service experience for me today. He went above and beyond to help me cancel a duplicate internet account and receive a refund on a payment to a dead account. ANDY was very patient and kind and I truly appreciate his assistance today!!”
“Oh my goodness I got a new phone and did not know how to work anything on it lol and I went in to the T-Mobile on Davis … Moses helped me. Shawn and Moses were super !! They were so nice and so patient man I was so lucky Both were amazing with their knowledge ! Thank you guys !!”
“Everyone! Y’all wouldn’t no be disappointed! Come in and get whatever you need! Best customer service ever! And my son got the phone he wanted! Let’s goooo boost mobile”
9:00 AM - 5:00 PM
7301 State Hwy 161 ESOL Lab, Irving
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“Came in needing a new phone simple because storage was full on my 15plus. Greeted upon entry immediately. Elizabeth was extremely helpful and patient in helping me choose the best option for my upgrade. Both her and Cesar were super friendly and I enjoyed our conversation while we waited on my phone to transfer over. Highly recommend T-Mobile on teasley, the best customer experience!”
“I appreciate very much the help given by Alex setting up the new iPhone 2day in theVerizon store.
It was Excellent and also very Exceptional & Professional
I would happily recommend his services to anyone looking for help with the iPhone.”
“I visited a few weeks ago because of an issue with my bill. The problem had been caused by an online salesperson. To resolve it, I had spoken with online support agents, visited other stores, and met with various staff members, but right up until the end, no one was able to fix it—I was simply told that I would have to take the matter elsewhere. As soon as I visited this place, the person who greeted me went out of their way for me for an hour.
Throughout the entire process, he never lost his smile; in fact, he went out of his way to reassure me that everything would be alright. And, in the end, he successfully resolved every single issue.
His name is Luis.”
“Seaam is very professional and nice to us when we visited for moving our phone carrier to T-Mobile. He even gave me his phone number in case I need help for my sibling moving his carrier over due to living in different state. He is very passionate on his jobs and taking care of customers. I would love to share my experience with my friends and co-workers doing business with Seaam for the future.”
“Had great experience with sales rep AB for trade in of existing phones for new ones and starting new phone service lines for my family. Impressed with service so ended up buying home internet service also.. thank you..”
“Upgraded phone and had intended to sign up for Apple Watch promotion. Due to the particular watch color being out of stock, an error occurred and was never processed. Went in and the staff patiently addressed the issue by getting it honored, while being very nice and detailed and spending a good amount of time detailing trade offs in purchasing through Verizon vs other vendors. Thank you much to the team members working this AM!”
“I had a fantastic experience trading in my phone with Brian! He was incredibly helpful and patient, taking the time to walk me through all the exciting new features of my upgrade. His exceptional customer service made the entire process enjoyable. Plus, he went above and beyond by assisting multiple customers while I was there.”
““This fast-service store in Plano was excellent. I really appreciated the quick help from Samira (apologies if I spelled the name wrong). We walked in at 5:50 PM and were already done by 5:55 PM. Amazing service!””
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“I had a great experience with Verizon customer support thanks to Sam. What started out as a frustrating situation with my phone turned into a smooth resolution because Sam truly went the extra mile.
It wasn’t an easy fix, but Sam stayed patient, worked through every issue, and didn’t give up until everything was up and running perfectly. That level of persistence and customer care really stood out.
I’ll definitely be coming back to connect with Sam again to talk through account options and streaming services. Thanks again for the excellent support!”