JCPenney is a large retailer offering a wide selection of apparel, home furnishings, and more. Customers report a good selection of clothing, footwear, and accessories, often noting discounts and finding items like cologne, pants, and boots. The store carries national and private brands. Experiences with customer service vary. While some feel the general customer service is not great, many reviews highlight specific, exceptional employees who provide friendly, helpful, and professional service. These associates are described as going the extra mile, offering genuine kindness, care, and knowledge, which can turn a shopping experience around and build loyalty. Some customers note the physical store could use a renovation, mentioning issues like stained ceiling tiles. Overall, shoppers love the variety and can always find something, with outstanding individual service making a significant positive impact on their visit.
I went in to get suit measurements for an upcoming wedding. Brenda helped me. She was very kind and patient. I was in and out quickly. Thank you Brenda!
July 2026
The cashier helped me us my coupons and points wisely.
June 2026
Appreciated the selection and prices especially the bigger section for Big and Tall. Very friendly staff all around. Be sure to download the app for savings but you can still use a QR code for coupons.
