The Johnston & Murphy Factory Store is noted for its friendly and helpful staff, who provide great customer service without heavy sales pressure. Customers find a great selection of dress shoes, boots, and high-quality merchandise, often with sales and promotions. The store is never crowded, allowing for a relaxed shopping experience. While the blazer selection is somewhat limited and prices are high for the quality, it remains a great place for deals on well-made items.
They had a good selection unfortunately I need a wide shoe and they didn't have wide selections at this location. Ashley was helpful and I did buy a belt.
January 2026
Staff was very helpful. Had some great bargains, especially on shoes. Limited stock being the outlet, but still a pretty wide selection of items - just might not have the size you want.
July 2025
Great selection of dress shoes, Lee was very helpful with finding the right kind and taught me how to shine my already worn dress shoes. He even wrapped them and bagged them up for me when he was done shining and cleaning them. Great customer service!
