The Verizon store in Fort Worth offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or conveniently schedule appointments online, with options for free in-store pickup, same-day delivery, or shipping. The staff at this location are generally helpful and friendly, with some customers praising employees like Olya, Zyrus, Jenna, Stacy, and David for their excellent service and assistance in choosing new phones and switching providers. Customers appreciate how quick and easy it is to complete transactions, often mentioning short wait times and smooth experiences. However, there are concerns about billing issues, with some customers experiencing unexpected charges and difficulty getting credits applied. Others have reported that their bills can fluctuate unexpectedly, leading to frustration and worries about overcharging. Customer service complaints include difficulties in resolving billing problems, service interruptions when payments are made, and additional fees added during payment plans. Despite these issues, many customers feel satisfied with the overall service and would recommend the store for its helpful staff and efficient process. Overall, the Fort Worth Verizon store provides a convenient place for mobile services, though some customers face billing challenges.
Very friendly staff. Nice quick service on a weekday. The British gentleman who took care of me knew his stuff. He got me the best possible plan and upgraded my phone with ease. Overall good experience
February 2026
I want to shout out Mary, Gevard, Bryanna and Heather!!! Everyone is great with communication and just all around friendly vibes and made me feel welcomed!! 5 stars for the whole crew!! But ten stars for my girl Mary!!!!
January 2026
Added a new line to my existing plan. Service was amazing. Manager Mary was able to help find saving with my other lines. I definitely feel I received value from the service compared to other stores or online.
