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“Boost it self is another issue. Constantly not having service but it’s not the people that’s makes it bad. Yesterday was one heck of a day but Sam stayed calm and helped me through everything. Despite them not wanting to verify me he managed to get it all corrected thank you Sam !”
“Shout out to Luis for a great customer service experience! We hate upgrading our phones but Luis was knowledgeable and patient and made everything seem easy.
The whole staff was friendly and helpful.”
“Amazing customer service by the sales associate Arzan. Helped me with everything that was needed went above and beyond and made sure any issues I had were resolved. Would highly recommend coming to this location.”
“Cole arrived exactly on time and answered all of our questions. Discussed options in a very respectful and no pressure manner. I hope we never have circumstances where wet have to have someone come out and provide service. However, if we do, I would certainly want Cole to be the person to come and provide such excellent service.”
“I’ve been a customer for about 4 years and I decided to come in for the iPhone 17 Pro Max promotion. Love the discounted price and also the customer service. They always take care of me , thanks bunch Isabel .”
“This boost mobile has always been the most resourceful for me than any other in the Fort Worth area. Especially today all thanks to Sabrina that helped me out on purchasing a couple phones today!”
“I took my wife’s phone in to have her phone information transferred to a different one.
Justin helped me and did excellent job. He took his time to make sure it was done properly and answered any questions I had.
It was a very satisfying experience.
Whoever is in charge should give him a big fat raise.”
“The gentleman that assisted me today was very helpful. He did not have the phone I was looking for but one of his other stories did. Due to the inconvenience of me driving out further to pick up that specific phone he threw in a free cell phone case which I thought was very nice of him.”
“absolutely amazing customer service, connection and speed. If you are a business owner and want to keep your business up and running, stay away from ATT, Spectrum and etc. Go with BelWave, I wish I had known about them longer.
Thank you guys!!”
“Noemi and Rico helped me with a tricky situation with my account the process took some time to adjust but they got it done. They are the ones to go to. Thumbs up 👍🏻 great job.”
“Lorena was an amazing employee came to pay my phone bill cause one in main had an inconvenience issue but service was amazing I walked out with a new phone shout out to her good and nice service !”
“Just left the store and have to say, Luke was so helpful! We've been having issues with our Internet and figured it was the router. He was able to get us a new router and a cheaper plan! Also very helpful in answering some questions about our account on some potential future issues. Left very satisfied.”
“I had a great experience with Seth at T-Mobile. I originally came to the store just looking to get a hotspot, but Seth took the time to understand my current AT&T plan and explain the different options available.
He showed me that by moving my 2 lines from AT&T to T-Mobile, I could save almost $80 per month. He explained everything clearly, answered all my questions, and never made me feel pressured to change plans. In fact I got 3 lines with T mobile now
Seth made the whole migration process very easy and smooth. His customer service skills are excellent, very professional, patient, knowledgeable and friendly.
It is not very common today to find someone who really takes the time to help the customer and look for the best option, and Seth did exactly that.
Thank you Seth for all your help. I definitely recommend asking for him if you visit this T-Mobile store!”
“We had the pleasure of dealing with Beto , HE WAS AMAZINGGGGGG VERY PATIENT AND HE MADE THE EXPERIENCE TOP TIER BABY !!!! IF YOU GO HERE ASK FOR BETO !!! HE GONNA GET YOU RIGHT . !!!! BETO FOR PRESIDENT !”
“Bree Mireya And Desmond were super helpful and answered all my questions in setting up my T-Mobile Account they also helped me pick good accessories for my phone and answered all my questions about my service and payment plan”
“The platinum communication is an amazing crew. For all your audio and video equipment installation, and hooking up needs, they are the crew to call. I highly recommend platinum.”
“The folks were awesome helping me out with everything - especially James. I had a fairly complicated business account to set up and they did everything for me end to end!”
“Meia is AWESOME! Ask for her she is kind and not just looking to get commission. Steven was rushing and telling her to keep adding extras even when we expressed that is not what we wanted. Ask for Meia!!!!!”
“We came to the store to drop off an old phone in order to complete our upgrade. Unfortunately, there was a mess up by the previous agent, but team member Kendra was very patient and friendly. She was able to correct the mistake and helped us in a timely manner. Highly recommend this location!”
“Excellent customer service! Knowledgeable and professional staff! I thought I would have to purchase a new device or downgrade to a less desirable option. The specialist explained everything in layman’s terms and took out time to troubleshoot my phone. My issue was resolved in a single step! I highly recommend this location!”
“That Spectrum Store, staff and manager were really great. I particularly want to say how friendly, patient and kind Paulina Rubio was. I have no patience for this new, fast paced technology. She took the time to do numerous things to assist me with my new phone. That was my first time in the store. I would definitely recommend this store. I appreciate you. Thank you”
“Thank you Pablo and this Spectrum store! I tried assisting my parents in canceling their cable and reducing their $350 monthly bill by phone. After two, 25-minute phone calls and several handoffs each time, when we go to the end, we were told they couldn't do anything further in canceling until we returned the boxes to a store. Expecting another long and frustrating Spectrum experience, I walked into this very busy store on Eastchase and was immediately greeted by Pablo. His positive attitude was so appreciated and he handled the cancellation in mere minutes. That's what superior customer service is all about. Thank you, Pablo!”
“Julian at T-Mobile provided excellent customer service! He was incredibly patient, kind, and helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure we felt comfortable with my decisions. It's rare to find someone who is so genuine and willing to go the extra mile to help. Thank you, Julian, for making our experience such a positive one! Highly recommend working with him if you visit this T-Mobile location.
— Mrs. Brown”
“Have been a Cirra Networks customer for 7 years and I love them. When people are online complaining about Frontier outages I am happily working on my high speed internet. On occasion when there are outages the tech team are quick.to respond.
This morning my router somehow reset and I was blaming Cirra. The tech support called me and walked me through setting up my network again! A plus service and great speeds.
I could keep going...”
“I had a great experience with a retail specialist Susie poux.. she was very knowledgeable and helpful getting me the best offers for my trade in .. very patient and nice with me ,answering all my questions. The process was very quick and painless and I walked out with a brand new iPhone 17 pro max .. very happy with my purchase and experience ..”
“This store is amazing! The people are friendly, quick and easy to work with. The manager Kyle is a genius and works so hard to go the extra mile. This is our favorite Verizon store for sure!!!”
“Everyone walks into the phone store prepared for war. I was no different, came in to do what I thought was a simple task but turns out it was more difficult than expected. The representative(Ashley) walked through the fire with me and accomished the task at hand. It took some time, great patience and real understanding of Verizon and all the inner workings. He solved my issue and performed superbly under fire! He is definitely battle tested when it comes to customers coming in hot, he was able to keep the temperature cool and climate calm. Excellent customer service skills and very personable! Great job and thanks again for the top notch service Ashley!!”
“I was in their store location today after dealing with cable internet outages due to the heat to upgrade my equipment to their invincible internet. Elizabeth and Angel took great care of me despite dealing with an irrationally irate customer next to me for hours! They both maintained their composure and professionalism in a situation where most would have had a very difficult time and were still very kind and helpful to me! They were both excellent!”
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“I was at the store having trouble with my phone. And the guy behind the counter helped me remove all the junk apps definitely recommend the store for their help and then I will also come to buy a new phone when I get my next paycheck”