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“Cole arrived exactly on time and answered all of our questions. Discussed options in a very respectful and no pressure manner. I hope we never have circumstances where wet have to have someone come out and provide service. However, if we do, I would certainly want Cole to be the person to come and provide such excellent service.”
“Roy was so kind and informative and made my experience so easy. I really needed a great deal and he helped me so much and took a lot of care in setting up my phone. This is a great place to make your purchase.”
“This warmly welcoming store has left the BEST impression on me, my family and my friends. My family and I have been clients for over 15 years. Every time we need a new phone, phone case, chargers etc., we always find the best deals and prices, not to mention their network has the best 5G LTE network, when you switch you get a FREE PHONE, and you get 4 lines for $100 with UNLIMITED DATA!! Perfect for the whole family. In addition, they have the best prices and amazing deals that don’t compare to other competitors. Moreover, having the most amazing friendly faces such as, heraldo and Osiel who are no longer there, but always helped me to get the best deals. Noemi however has been the most wonderful and helpful person I’ve ever met, she helped me log back into my iCloud without a hesitation, and always informs me of deals they were having that I couldn’t help but bought a phone for my dad. I really appreciate boost hiring people who know about phones and have patience with their clients. Not to mention they also have the most understanding, hospitable managers/ owners such as David and Jessica. I would definitely come back here for the years to come. Thank You Boost for being part of my family.”
“absolutely amazing customer service, connection and speed. If you are a business owner and want to keep your business up and running, stay away from ATT, Spectrum and etc. Go with BelWave, I wish I had known about them longer.
Thank you guys!!”
“had a great experience at this T-Mobile location. The Luis was professional, knowledgeable, and took the time to answer all of my questions without rushing me. They helped me find the best solution for my needs and made the entire visit stress-free. I’ll definitely be coming back.”
“I read the reviews before I came here, and called before I headed over there and on the phone I forgot who I talked to but she was really friendly and really helpful and then I went in and it was a totally different experience than the negative comments I read in the reviews. I met with the same lady I talked to on the phone with she was very nice very very helpful I still have to go back and get a phone because I couldn't get the cash but she even gave me a charger before I left because I told her what was happening with my phone and I'm sure that charger wasn't cheap it's like a turbocharger. And I was going to write a good review before she even gave me the charger and that just topped everything off and now my phone is working perfectly after I tried multiple chargers this is the only one that would charge it and she gave it to me free of charge. I'm definitely coming here for all my T-Mobile needs while I'm in fort Worth. I studied the place while I was in there different employees working with different customers and everyone was really chill and seemed very helpful I didn't see one aggravated customer, and I did ask about the reviews and even mentioned that this place is a lot better than some of these reviews made it out to be and come to find out one of the really long bad reviews on here somebody put down and it wasn't even this isn't even the right store they wrote a wrong review for this store thinking it was the another store but I highly recommend this place for your customer service.”
“I’ve been coming to this location for YEARS, and customer service haven’t always been great, but Ke is the most patient and respectful representative!! Promote her ASAP!”
“Just left the store and have to say, Luke was so helpful! We've been having issues with our Internet and figured it was the router. He was able to get us a new router and a cheaper plan! Also very helpful in answering some questions about our account on some potential future issues. Left very satisfied.”
“We have been with boost now for a good minute and never had no problems. Metro pcs there price are not worth to high and to excemp. They had help us out after metro pcs had pist my husband off my girls stop using metro pcs and they went to t moble”
“Amazing customer service by the sales associate Arzan. Helped me with everything that was needed went above and beyond and made sure any issues I had were resolved. Would highly recommend coming to this location.”
“My wife and I were in the store on axle avenue switching from cricket. The young lady working (I can't remember her name) was very helpful and very pleasant she dealt with all of our issues and never missed a step. If you need a boost store this is the place to go. I highly recommend them for any cell phone needs. Thank you for helping us out!”
“Alex was awesome to work with. I came in to help my 86 yr old mom get a new He got her all set up on a new phone and was able to recover her iCloud information that she wasn’t able to previously get. Appreciated Alex very much!”
“I had a great experience with this T- Mobile location.
Victor was extremely helpful, he helped me every step of the way and really took the time to explain the process. I ended up purchasing a tablet and a new phone. The service was quick. I have no doubt that I will come back.”
“This boost mobile has always been the most resourceful for me than any other in the Fort Worth area. Especially today all thanks to Sabrina that helped me out on purchasing a couple phones today!”
“Nataly give me a great service, I'm old and she helped me with everything with a big smile and not being rude at all
Go see her if you want great customer service
Thank you nat”
“Austin was an incredible help and provided a seamless experience. I came to him with a sensitive situation regarding my phone and he got me fixed up right away. He was knowledgeable, patient, and extra thorough!”
“It's been a long time since I stopped by in store, I'm glad to see that Tmobile is still looking out for me after 20 years of service. AB explained to me why my device needed to be updated and that the new plan gives me more benefits. I really appreciate the patience and knowledge he has has passed forward .I will recommend my family to this location for now on .”
“Anastasia & Nina had the best customer service! I came in to pick up an online order. Service was fast and hassle free! Highly recommend going to this location.”
“Stopped by this store and let me tell you! I had the BEST customer service experience here thanks to the manager Erik Hendricks!! I've been dealing with the same problem on my account for weeks and had no hope going into the store with plans on switching if I couldn't get it figured out this time around. Erik handled it in MINUTES!! So so grateful for him and the representative Alejandro's help and I will be making this store my main location from now on. You have made me and my family very happy customers! Give this man a raise! Thank you !!!”
“I had such a great experience thanks to Carlos at Spectrum at this store by the Gran Plaza. My modem completely died the day before, and since I work from home I was stressed and anxious about getting it fixed quickly. Carlos made everything super easy from the very beginning. He explained things clearly, handled everything with patience, and really took the worry off my shoulders.
I actually had gone to this store earlier in the day and had to go back home to get some documents i needed . When i went back it was Carlos who helped me out the second time. This was such a relief after a previous agent hadn’t been very helpful. Carlos went above and beyond to make sure I was taken care of, and I left feeling confident and supported.
Thank you, Carlos—you turned a stressful situation into a smooth and positive experience!”
“Have been a Cirra Networks customer for 7 years and I love them. When people are online complaining about Frontier outages I am happily working on my high speed internet. On occasion when there are outages the tech team are quick.to respond.
This morning my router somehow reset and I was blaming Cirra. The tech support called me and walked me through setting up my network again! A plus service and great speeds.
I could keep going...”
“Casandra is wonderful! She has the patience of a saint! It took three visits but she got my bill lowered by $70.00 got me a new phone and never made me feel like I was a burden.”
“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.
Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”
“We had an amazing experience at Verizon! Melissa was absolutely fantastic!kind, patient, and really professional. She took care of everything for us, from switching carriers to finding the best promotions. Honestly, one of the best customer service experiences we’ve ever had!”
“Jessie was great , my mother and I originally went in because her phone froze one day and wouldn’t turn on . We were very worried that this would mean years of memories lost because of the backup on the phone . Jessie was able to save my mother’s memories without even opening up her phone since the phone was completely disabled and broken . Jessie then went and got the iPhone 15 pro max for my mother and helped her through the steps of opening the phone and how to use it which was honestly him going out of his way because they were very busy . When I got my mothers phone Jessie told us to come back anytime so we took that literally lol and came back the same day ?!!! My boyfriend and I was able to update to 2 iPhone 15 pro max and Jessie helped us again through the process of transferring all my info and even made sure all my photos and messages came back after the phone was updated . Jessie was very patient, kind, and honest ! He needs a raise and more !!! Thank you again!!”
“Thanks to Emelinda's attention. She helped us easily and quickly, clarifying our doubts and questions. I recommend the store, but even more so Emelinda. Thanks again!”
“Went 3 days ago felt the African American. Female was not very helpful and was very rude not letting me speak my mind she would cut me off at times decided to reschedule and thus time I got a very professional staff member by the name is isidro that was very kind An understanding wich everyone had he professionalism thank you isidro”
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“The gentleman that assisted me today was very helpful. He did not have the phone I was looking for but one of his other stories did. Due to the inconvenience of me driving out further to pick up that specific phone he threw in a free cell phone case which I thought was very nice of him.”