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“Shout out to Luis for a great customer service experience! We hate upgrading our phones but Luis was knowledgeable and patient and made everything seem easy.
The whole staff was friendly and helpful.”
“Cole arrived exactly on time and answered all of our questions. Discussed options in a very respectful and no pressure manner. I hope we never have circumstances where wet have to have someone come out and provide service. However, if we do, I would certainly want Cole to be the person to come and provide such excellent service.”
“Roy was so kind and informative and made my experience so easy. I really needed a great deal and he helped me so much and took a lot of care in setting up my phone. This is a great place to make your purchase.”
“I took my wife’s phone in to have her phone information transferred to a different one.
Justin helped me and did excellent job. He took his time to make sure it was done properly and answered any questions I had.
It was a very satisfying experience.
Whoever is in charge should give him a big fat raise.”
“absolutely amazing customer service, connection and speed. If you are a business owner and want to keep your business up and running, stay away from ATT, Spectrum and etc. Go with BelWave, I wish I had known about them longer.
Thank you guys!!”
“Noemi and Rico helped me with a tricky situation with my account the process took some time to adjust but they got it done. They are the ones to go to. Thumbs up 👍🏻 great job.”
“Just left the store and have to say, Luke was so helpful! We've been having issues with our Internet and figured it was the router. He was able to get us a new router and a cheaper plan! Also very helpful in answering some questions about our account on some potential future issues. Left very satisfied.”
“Amazing customer service by the sales associate Arzan. Helped me with everything that was needed went above and beyond and made sure any issues I had were resolved. Would highly recommend coming to this location.”
“I’ve been a customer for about 4 years and I decided to come in for the iPhone 17 Pro Max promotion. Love the discounted price and also the customer service. They always take care of me , thanks bunch Isabel .”
“Excellent customer service! Knowledgeable and professional staff! I thought I would have to purchase a new device or downgrade to a less desirable option. The specialist explained everything in layman’s terms and took out time to troubleshoot my phone. My issue was resolved in a single step! I highly recommend this location!”
“Meia is AWESOME! Ask for her she is kind and not just looking to get commission. Steven was rushing and telling her to keep adding extras even when we expressed that is not what we wanted. Ask for Meia!!!!!”
“We had the pleasure of dealing with Beto , HE WAS AMAZINGGGGGG VERY PATIENT AND HE MADE THE EXPERIENCE TOP TIER BABY !!!! IF YOU GO HERE ASK FOR BETO !!! HE GONNA GET YOU RIGHT . !!!! BETO FOR PRESIDENT !”
“I was at the store having trouble with my phone. And the guy behind the counter helped me remove all the junk apps definitely recommend the store for their help and then I will also come to buy a new phone when I get my next paycheck”
“This boost mobile has always been the most resourceful for me than any other in the Fort Worth area. Especially today all thanks to Sabrina that helped me out on purchasing a couple phones today!”
“Lorena was an amazing employee came to pay my phone bill cause one in main had an inconvenience issue but service was amazing I walked out with a new phone shout out to her good and nice service !”
“Nataly give me a great service, I'm old and she helped me with everything with a big smile and not being rude at all
Go see her if you want great customer service
Thank you nat”
“Austin was an incredible help and provided a seamless experience. I came to him with a sensitive situation regarding my phone and he got me fixed up right away. He was knowledgeable, patient, and extra thorough!”
“Bree Mireya And Desmond were super helpful and answered all my questions in setting up my T-Mobile Account they also helped me pick good accessories for my phone and answered all my questions about my service and payment plan”
“Have been a Cirra Networks customer for 7 years and I love them. When people are online complaining about Frontier outages I am happily working on my high speed internet. On occasion when there are outages the tech team are quick.to respond.
This morning my router somehow reset and I was blaming Cirra. The tech support called me and walked me through setting up my network again! A plus service and great speeds.
I could keep going...”
“Prestige was amazing! So helpful, and kind. She’s a great conversationalist and was very personable throughout the entire process. HIGHLY recommend working with her when you go in!”
“Casandra is wonderful! She has the patience of a saint! It took three visits but she got my bill lowered by $70.00 got me a new phone and never made me feel like I was a burden.”
“So far, our internet has never dropped and is MEGA fast. Also, I had some contractors run over our line and sever it, but Onesource was so quick to respond and follow up with me to get us a new line. Weve only had to wait about 2 days which in my opinion is not bad at all, especially for a problem like this where they have to run a whole new line. They even offered a credit for loss of service and it wasnt even their fault!! With internet companies like comcast out there, Onesource really stands out.
Big shoutout to both Miguel and Kevin, wonderful customer service. They were both friendly and helpful. :)”
“Thank you Pablo and this Spectrum store! I tried assisting my parents in canceling their cable and reducing their $350 monthly bill by phone. After two, 25-minute phone calls and several handoffs each time, when we go to the end, we were told they couldn't do anything further in canceling until we returned the boxes to a store. Expecting another long and frustrating Spectrum experience, I walked into this very busy store on Eastchase and was immediately greeted by Pablo. His positive attitude was so appreciated and he handled the cancellation in mere minutes. That's what superior customer service is all about. Thank you, Pablo!”
“Julian at T-Mobile provided excellent customer service! He was incredibly patient, kind, and helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure we felt comfortable with my decisions. It's rare to find someone who is so genuine and willing to go the extra mile to help. Thank you, Julian, for making our experience such a positive one! Highly recommend working with him if you visit this T-Mobile location.
— Mrs. Brown”
“I had a great experience returning my old internet equipment at a Spectrum Store location in Fort Worth (I-35 W & Seminary Dr.). Benito was knowledgeable and professional. He even surprised me with a new discount offer on my internet service for being a loyal customer. There was a very short waiting time once checked-in to the kiosk. The atmosphere was peaceful & professional. I highly recommend Spectrum for all of your voice, mobile, internet, and TV needs.”
“Great store and the representative that helped me named Jesse was really helpful and patient with me even when I didn't know any of my port in information when switching over my phone”
“I had a great experience with a retail specialist Susie poux.. she was very knowledgeable and helpful getting me the best offers for my trade in .. very patient and nice with me ,answering all my questions. The process was very quick and painless and I walked out with a brand new iPhone 17 pro max .. very happy with my purchase and experience ..”
“This store is amazing! The people are friendly, quick and easy to work with. The manager Kyle is a genius and works so hard to go the extra mile. This is our favorite Verizon store for sure!!!”
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“The gentleman that assisted me today was very helpful. He did not have the phone I was looking for but one of his other stories did. Due to the inconvenience of me driving out further to pick up that specific phone he threw in a free cell phone case which I thought was very nice of him.”