“We love our Bassett furniture. The quality is exceptional. Jami came to the house and made sure everything we were buying was cohesive. Jami was amazing to work with!”
“After owning my Lovesac sactional for a couple of months, I am pleased to say it was the right choice for my family! I have the great team at the Baybrook Mall location to thank for making our experience so positive. Kaylyn was an absolute superstar and is a big reason we chose to order directly from the store. She is so knowledgable, personable, and really helped guide us in the right directions when it came to designing our dream couch. Since getting our new sactional, we’ve already reconfigured it at least a dozen times to accommodate movie nights and game nights. And when it came time to completely switch up our living room setup, our couch was able to make the adjustment too. The versatility and adaptability of these couches is what drew me to the Lovesac brand in the first place, but the great experience at the store really cemented that this was the way to go. I am very happy with the quality of my couch so far and am looking forward to adding more pieces in the future from my friendly, local Baybrook Mall Lovesac!”
“Ruben was exceptional. Even when we didn’t quite know what we wanted, he remained helpful and guided us to the perfect dining room set for our family. Excellent experience and service!”
“Shamim was very helpful and allowed me to take my sweet time deciding on the furniture I wanted to get. She didn’t pressure me at all. Appreciate the great customer service!”
“Working with Eva (Uptown Houston) was an absolute pleasure from start to finish. She transformed both an office and my living room into beautiful, functional spaces that perfectly reflect my taste and lifestyle.
Her attention to detail is wonderful and I appreciated her ability to listen and understand my vision - and then translate that into something even better than I could have imagined.
I have had many compliments on both spaces, and couldn’t be happier with the results. I highly recommend Eva to anyone looking to elevate their space with style and intention.”
“My wife and I have been wanting to experience a Sleep Number bed for a while now. After another $1000.00 plus thrown in the trash by buying an expensive mattress guaranteed for 10yrs but doesn't last 10 months, we decided to visit the store in Baybrook Mall (Friendswood, TX). We were approached by Latoya Hopes. After our brief introduction to one another and explaining our frustration with mattresses that don't hold up to their promises, she explained what she was going to do to solve that problem. She introduced us to two different beds and then asked us to choose one in the middle of the two she had chosen. On the first one she showed us a 3-D image of how our bodies penetrated the mattress and where our pressure points were. She then adjusted our numbers where there were no more red images. What a difference it made! We were sold on the first one. However, we were anxious to try the next two. After an enjoyable time of laughing and carrying on as if we had known each other for years, we came to a decision. We purchased the King i8 smart bed. We only had one major problem throughout our time there, but the problem was never with Latoya. It was with the phone calls she was receiving during our visit. The phone rang at least 25 times during our visit, which would have been fine and acceptable if the party on the other end would have ever spoken back after her welcoming speech she always had to say when answering. Not sure if it is the phone system or just rude people, but it was very annoying. She said that it happens every day. I hope management takes heed and tries to fix the problem. My wife decided to write management a long letter before leaving. Anyway, to sum this all up, if ever we are in need of anything from Sleep Number, we will always go back to Latoya. What a beautiful person with an outstanding personality and sense of humor.”
“Walked in thinking I wouldn’t find what I was looking for. Paul met me at the door and greeted me and just let me wander about without pushing me for a purchase. Fell in LOVE with a modular couch and a super beautiful wooden bed frame. Walked over to Paul, made my purchases and scheduled my deliveries. The prices were very fair and I must say the quality seems very good. Paul was fantastic and quick. The entire experience was relaxed and I felt ZERO pressure. Thank you Paul!”
“We came in today and Eric Jenkins immediately helped us. He was kind, courteous, and knowledgeable. He answered all of our questions and did not hover. We appreciate everything! Wonderful service!”