The AT&T Store in Frisco provides a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans tailored to different needs. Customers can choose from flexible prepaid options with no annual contracts or credit checks, as well as popular unlimited data plans that include nationwide AT&T 5G service at no extra cost. Overall, many customers express satisfaction with the staff, particularly highlighting individuals like Bader and Lauren for their exceptional service, knowledge, and patience. They have assisted customers with new devices and resolved issues efficiently. One customer noted their gratitude for the team's empathy and kindness after a frustrating experience with customer service. However, there were mixed reviews, as one customer reported a lack of support from a staff member named Lauren, who was perceived as inattentive. Despite this, Tylan was praised for effectively resolving an issue. The store is recognized for its friendly atmosphere and willingness to help, making it a recommended choice for anyone looking for mobile devices and plans in the area.
Rich is amazing He was able to help me while the official customer service rep of ATT was unreachable
August 2026
Richard the sales manager was very helpful. After the run around with the 1-800 customer service Richard was able to help me and get me in and out less than 30 min! I’m very appreciative! Thanks Richard! Go see him! he is at the location on Custer road close to 121!
July 2026
Rich was awesome, has excellent process knowledge and kind person
