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10:30AM - 9PM
9288 State Hwy 121 Suite 100, Frisco
Shoe Stores
“Amazing customer service! I had a bit of a complicated request and they absolutely went above and beyond!
I placed an online order for two pairs of shoes, one of which for pickup at this location and the other for delivery to my home. The pair that was delivered turned out to be too big so when I went to pickup my second pair I asked if I could return both pairs as I ordered both in the same size.
They let me try on both shoes in the smaller size to decide which one fit me best. As it turns out, each pair fits slightly different (since they’re different styles) so I got one in the original size and the other in half a size smaller!
I still had to return the pair that was delivered to my home as I needed the half size smaller and they were able to return and put in the replacement order for the size I needed all at once! I figured that id have to return them then place another order online but they made the process so much smoother and now my replacements are arriving tomorrow (it look less than a week)!”
“I went yesterday. The store had the shoes that I wanted in stock. The salesperson was extremely knowledgeable about each shoe and understood what type I wanted without me knowing it. I would come again for the white glove experience to buy shoes than the big box retailer. Extremely happy to have found this gem.”
“Steve was very helpful and knowledgeable. He explained me what is best for my flat foot having posterior tibial issues . Thank you Steve for your time and patience!”
“Taylor was outstanding! We called the store ahead of time to check if they had the shirt size and color we needed in stock, and Taylor was incredibly friendly, attentive, and helpful from the moment she answered the phone. She quickly checked availability, made sure the item was ready for us, and even had it steamed within 20 minutes.
Thank you, Taylor, for your kindness, urgency, and amazing customer service — it truly made our experience special!”
“Penelope and Camila were absolutely wonderful during my visit. They were welcoming, patient, and incredibly helpful throughout the entire process. What really stood out was their extra effort in calling around multiple store locations to track down the sizes I needed when both in-store and online inventory was out of stock. Their dedication, communication, and willingness to go above and beyond made a stressful situation so much easier, and I truly appreciated their support in helping me complete my order successfully.”
“We were buying Doc Martens for each other as valentine's Day presents and were lucky enough to have Nick help us pick our boots. Nick was absolutely amazing, classy, made us feel right at home, NOT fake or pushy, and was very informative. This is the first time I've left a review on a person instead of a place or product, cause I wanted to say this store is very lucky to have an employee who makes shopping experience so pleasant for customers to want to come back! Thanks Nick! ❤️?”
“I rarely write reviews, but this place is really great. It feels like stores used to feel 20 years ago. Helpful, knowledgeable staff. No upsell. The employees really want you to get the best shoe and don't act like you're bothering them. I got a pair of shoes I'm really happy with, and learned a lot in the process. Will be the only place I buy running shoes going forward.”
“Customer service was AMAZING!! I left something from pop mart inside and they even came out to give it to me after I left the store. My phone was acting up and I couldn't use rewards, so they helped me for 20 mins straight. They ALWAYS had a smile on their face.”
“The staff here are helpful and nice. Sure, this isn't a luxury, comfortable place, but it is clean, organized, and well-stocked. The prices are very fair, and they have good sales and promotions. Huge selection with lots of space to shop.”
“Was helping my mom locates a particular type of shirts and Ginia and Latoyia were exceptional at helping us find what she needed and making it fun people like this make shopping easy and make the experience genuine and thoughtful. Latoyia deserves a raise because her customer service is stellar.”
“USPS lost my dancer’s order, which she now needs in less than three days! I called the shop and they literally hand-delivered her order to my front porch within 3 hours of me calling (and we do not live close to the shop). Amazing customer service. Beyond professional. Highly recommend!”
“Luke answered all my questions very respectfully and was eager to assist me! And Fernanda was extremely caring and professional! These 2 were simply amazing and they had given me the best service I’ve ever had at any boot barn!”
“This place has everything, with tons of sales across a huge variety of items! I get my ammo here all the time—it’s super convenient since it’s right near where I work. Highly recommend checking it out!”
“Carson at the Frisco store is hands down one of the best sales associates I have ever worked with, not just at Lucchese, but anywhere. I buy a lot of boots and I am admittedly extremely particular about color, leather, scale pattern, construction, stitching, symmetry, fit, and even the smallest cosmetic details. Most people would probably lose patience with me after about five minutes, but Carson has been the complete opposite. He has been incredibly patient, thoughtful, honest, responsive, and genuinely determined to help me find exactly what I am looking for rather than simply trying to make a quick sale.
What really sets Carson apart is the amount of effort he puts in. He has called multiple Lucchese stores across different states, tracked down hard to find pairs, requested additional photos from different angles, compared individual boots with me, checked inventory, spoken with managers, researched made to order options, and continued digging even after we thought we had exhausted every possibility, even when he’s at home and not on the clock! At one point, when a pair sold before I could grab it, he immediately kept searching for another. He has never once made me feel rushed, difficult, or unreasonable for being picky. Instead, his attitude has consistently been, essentially, we are going to find the right boot for you. That is incredibly rare.
What I appreciate most is that Carson actually listens. He remembers the little details about what I like and dislike, the exact richness of a color, how I want a particular stitching to look, what kind of scale pattern catches my eye, and even tiny construction details that most people would probably never notice. He understands that when someone is spending serious money on a pair of handmade boots, they should genuinely love what they are getting. He does not just tell me what I want to hear, he gives honest opinions, sends detailed photos, and goes the extra mile to make sure I know exactly what I am buying.
There have been multiple occasions where Carson has done far more work than anyone could reasonably expect from a sales associate, sometimes involving numerous calls, multiple stores, managers, special-order questions, and a ridiculous amount of back-and-forth, all with patience, humor, and a great attitude. Even when I changed my mind, found another pair, or decided something was not quite perfect enough, he never made me feel like I had wasted his time. He simply kept helping.
I genuinely cannot say enough good things about him. Lucchese is fortunate to have someone who represents the brand with this level of professionalism, persistence, warmth, and genuine care for the customer. Carson has earned my trust, and for someone as particular about boots as I am, that is saying a lot. I will absolutely continue going out of my way to work with him and make sure he gets my future business whenever possible.”
“Got my dream wedding dress and had the best experience!! Rylee was absolutely amazing and so helpful and kind!! Highly recommend dress shopping at Anthro! Everyone is so nice and has such a positive energy!”
11AM - 8PM
2601 Preston Rd Ste 1027, Frisco
Shoe Stores
“I want to leave a review for Trish—she is absolutely amazing! The first time I came in with my husband, she was so sweet, attentive, and incredibly helpful with sizing. She gave us great advice to go a little bigger rather than smaller, which turned out to be perfect. When I came back to exchange, Trish once again went above and beyond. She greeted me with kindness, made the process smooth, and ensured I left completely satisfied. Her patience, professionalism, and genuine care made the whole experience wonderful. I truly appreciate her customer service and highly recommend asking for Trish!”
“Visited here for a return which went very smoothly with TEJATIL, she was very friendly And had exhibited good patience dealing with the customers.
Would like to revisit and see the same customer support person if needed.”
“Nordstrom Rack at Preston Ridge is a solid spot if you’re looking for good deals, especially in the shoe section. They usually have a pretty good selection and you can find some quality brands at discounted prices if you’re willing to look a little. That said, I personally lean a bit more toward Macy’s Backstage next door when it comes to overall pricing. I’ve found some better steals there. But Nordstrom Rack still holds its own and is definitely worth checking out if you’re in the area and hunting for deals. Good option to have right here in Frisco.”
10AM - 8PM
2601 Preston Rd, Frisco
Shoe Stores
“I had a great time shopping looking for shoes that I’ve been wanting, Zoey took care of me and made my process of finding shoes for myself so smoothly definitely recommend her when you come by to the store.”
“Went back to school shopping for my 3rd grader! & had the best experience with Lauren!!She was very friendly, kid and helpful with everything and super sweet to my kids She is awesome and I will go back to see her!”
10AM - 8PM
3333 Preston Rd, Frisco
Shoe Stores
“Nice store with clean organized merchandise - the stock is great and there’s offer goes on at this shop. The staff is courteous and there’s ample parking outside. The carters always provide kids clothes which are affordable and gentle to skin. The quality of the garments are top class. This shop has wide range of clothings and footwear. Would love to return at this location.”
11AM - 8PM
2601 Preston Rd, Frisco
Shoe Stores
“First time shopping at loft, definitely recommend this store at stone briar, the ladies working there are very nice, specially Victoria she was very lovely and sweet, she help me out a lot. I’m definitely going back.”
“I love buying my shoes here. The customer service is above and beyond Eric and Nicolas helped me out and handle the shoes with care I will be buying my shoes here more than at the irvin mall shoe palace”
“Kiera W at store 1814067 I just love her customer service. Her smile and greeting melts my heart. She made sure I got my shoe it was the right size and she told me about points I didn't know I had. I'm a footlocker type of girl but she won me over to champs. But I will only go into champs in Frisco mall because of her and her services. Her energy warms the whole store. I can express how she made me feel..I'm big on customer service and great energy. Thank You and if you want your shoe shopping at ease please go to Champs inside Frisco Mall. And look for a young lady Kiera and watch how she won you over.”
“Shoutout to Associate 29182 at Stonebriar Mall’s Aldo! She helped me find the perfect wedding bride shoe. They were literally comfy all night. No complaints! 10/10! I’m excited to wear them again for other events. Sorry girl I couldn’t get your name I tried to call the store for it.”
“Humberto R. is a skilled and experienced professional who is truly passionate about his work. I greatly appreciated working with him while ordering gym shoes for my adult son as a surprise. My son is a Marine who does everything for others and rarely for himself, and Humberto went above and beyond to help make this purchase special.
When the shoes were out of stock in the store, Humberto took the initiative to ensure they were ordered and shipped directly to my home. His care, dedication, and customer-focused approach made all the difference. Humberto is a tremendous asset to Foot Locker, and I’m grateful for the outstanding service he provided.”
11AM - 8PM
2601 Preston Rd, Frisco
Shoe Stores
“i purchased here not too long ago today and i just wanted to say that i loveedddd the vibes there. alexa and Q if im not mistaken by their names, were so fun to talk to and funny. they helped me find the best things and advised me about the items. love them so much !!”
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“Axy (Or Ady) altered 2 dresses for me and did an excellent job! She was very personable and helped me in and out of both dresses. She made it a very positive experience!”