Stonebriar Chevrolet Parts is highly regarded for its excellent customer service and professionalism. The Service Department, especially service advisor Brian, is praised for taking care of customers and providing personalized assistance. When a customer's check engine light came on during travel, Brian quickly stepped in, personally checked the vehicle, and ensured it was safe to drive back home, demonstrating exceptional care. The dealership's staff is friendly, courteous, and eager to help, making service visits smooth and reassuring. The car buying experience at Stonebriar Chevrolet is described as outstanding. Customers have praised the sales team, particularly John Frigon, for their professionalism, honesty, and ease of process. From the initial contact to vehicle delivery, staff members like the Sales Director, David Brown, provide personalized attention, walking buyers through every step without pressure or hidden costs. Even with delays common in ordering new vehicles, customers felt valued and well-informed. The dealership’s approach creates a positive environment where customers feel like the most important people, leading to a memorable and hassle-free experience. Many reviewers highlight that Stonebriar offers the best car buying experience they've ever had, surpassing other luxury brands and dealerships. However, not all interactions are positive. Some reviewers report persistent unwanted contact after expressing disinterest, with calls and emails continuing despite being blocked, which they find borderline harassment. Despite this, overall, the dealership is recognized for its professionalism, respect, and dedication to customer satisfaction. Additionally, customers appreciate the straightforward, fair process for purchasing or leasing vehicles. The process is described as easy, smooth, and satisfying, leaving customers happy with their new cars.
Very excellent service from Andy Barillas and Seth Drucker. Thank you both.
February 2023
They take 10 days for small tjings like bolts and nuts
January 2023
I've not bought a vehicle there, but their parts department is horrible. I needed a part for my Chevy equinox and they would not order it until I come down and pay for it first they are the only Chevy dealer in the area that did this to many other dealerships to put up with that
