Wells Fargo Bank, particularly the Starwood Branch in Frisco, Texas, is recognized for its helpful and caring staff. Customers praise the branch for their friendly and approachable service, with staff members like Donna, the branch manager, and Keenan Levy, a relationship banker and financial advisor, standing out for their dedication. Donna is appreciated for her patience and thorough assistance, especially for first-time account opening, often spending significant time explaining procedures and helping customers without long waits when appointments are scheduled in advance. Keenan is celebrated for going above and beyond to support clients during challenging situations, such as identity theft, offering guidance and reassurance that made a real difference. The staff's helpful attitude extends even during busy hours, with customers noting that employees remain friendly and supportive, making the banking experience smooth and positive. Customers have also expressed confidence in the branch’s ability to handle their needs efficiently, with some choosing this location based on positive reviews and recommendations. Overall, Wells Fargo in Frisco is seen as a branch where customer service and staff dedication shine, making it a trusted place for banking needs and personalized support.
Patricia at the teller service area was remarkable. She was well able to take care of my banking needs for converting money. She is very polite and friendly and I'll remember and recommend for all banking needs! Thank you Patricia!
March 2023
Donna was very helpful with opening bank accounts.It was my first time doing this.She explained a lot and spend the whole hour helping me.You should make an appointment upfront through the Wells Fargo website, then it takes no time to wait because managers could be busy.
March 2023
One of the best wells fargo in town . Great staff and a safe area . Will always come here again
