O'Reilly Auto Parts store #560 in Garland, Texas, is known for its helpful and knowledgeable staff who provide excellent customer service. Customers appreciate the friendly team members who go out of their way to assist, whether by helping install parts like headlights or ensuring the right fit for vehicle needs. The staff is regarded as very helpful and dedicated, with some saying the workers are better than other locations. The store offers a variety of services, including battery testing, wiper blade and bulb installation, fluid recycling, check engine light testing, and brake rotor resurfacing. Customers value the quick assistance in finding parts and the ability to speak with parts professionals for help on repairs. The store is particularly praised for its helpful employees during the second shift, although some mention that daytime staff may not be as helpful. Overall, shoppers love the store for its helpful staff and range of services, though they wish prices were a bit cheaper.
Fernando helped me out and gave me plenty of time today. Appreciate it, man... Guy with the El Camino
June 2026
Went in to get lightbulbs for taillights and blinkers. The gentleman who helped me was Samuel and he went above and beyond from getting me the bulbs. He thoroughly explained the process of replacing them as well as what to look out for while replacing them. This was excellent customer service and very much appreciated.
April 2026
The gentleman here helped me tremendously, Eddie and Matt went out of their way to help me with my car and gave me great recommendations to save money and made sure I was good to go. I’m super grateful to them both because I know absolutely nothing about cars.
