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“Adolfo was very helpful and kind, he assisted me with all the questions I needed and even called to check back in to see how the storage was holding up for me. I highly recommend his customer service.”
“I saw no need for improvement. The gentlemen at the desk where I got the rental was awesome! Then when we returned the truck, my son was able to follow the directions to take the necessary pictures, etc. It went great! Thank you so much!!!”
“I like this location. Cordarius, the representative, was very helpful with my reservation, and answered every question that I had. The pickup rental truck was good too. Everything was good & smooth.”
“Gotta give a HUGE shout out to Adam Vinson at Penske Garland. Been using Penske almost every month for the last 2 years and it has been GREAT... Then in a 48 hour period... 2 employees we so miserable I was shopping to switch trucking companies... Before I did I spoke with Adam and the issue was resolved in 5 minutes. Funny how the resolution of a poor experience likely won Penske a customer for life. Adam is the man!”
“My first time renting a truck with Penske, and definitely one of the greatest customer service I've received. Tiffany the Manager on site was amazing and very helpful. Great customer service is hard to come by in this day and age. Thank you Tiffany for your time and helpfulness!”
“Great location especially if you have trailer you can drop on lot if you need any repairs. Mechanics are straight forward; you will probably have a wait but you instantly get choice for break room or go back home for further details. My idea spot for dropping of a truck for repairs and finding a bigger enough spot in the Dallas area to drop my trailer until repairs was finished.”
“I'm rating this location, NOT Uhaul. This location had my truck ready to go and I was in and out in 5 minutes. I forgot the lady's name who assisted me, but she had excellent customer service, a smile on her face and a great attitude!”
“Fantastic service. This is two weekends in a row we've used the 3401 Forest Lane location in Garland people everybody there is super friendly and straightforward and makes the business of getting the U-Haul box trucks simple straightforward and painless”
“My experience with U-Haul was fantastic. The rental process was easy and fast, and the customer service was excellent. Everything went smoothly from start to finish. I definitely recommend this location if you’re looking to rent a truck. Great service overall!”
“I just want to say that Jessica G was a great. She made sure to help with everything we needed and was the nicest even when a guy was yelling at her when she was trying to ask if he needed help with a issue since he had been waiting a while. As he continued yelling at her and talking down to her she told him your not going to yell at me and stuck up for herself as she should!! After they left she went back to work helping customers with out any anger or anything. Over all with great experience even with the rude customer. Thank you for all your help we will definitely come back for all our needs.”
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“Excellent. Customer service was superb. Facility is modern & immaculate. Nothing unfavorable to say; this is my 3 time using this facility & I will always return when necessary!!!!”