U-Haul Moving & Storage of Garland offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage units. The location provides convenient options such as portable U-Box containers, hitch installations, moving and shipping boxes, Propane, and online reservations, making it a one-stop shop for various moving needs. Many customers have praised the staff for their friendliness, professionalism, and helpfulness. Employees like Sonny, Richard, and Ms. Bre Fleming are highly appreciated for their knowledge and customer-focused approach, ensuring smooth rental processes and excellent service. Customers report that the process of renting vehicles is seamless and efficient, with positive experiences that encourage future use of this location. The property features outdoor, drive-up units accessible 24/7, which initially suited many renters. However, recent security upgrades introduced motion alarms requiring code input for access, leading to some frustrations. One customer experienced difficulty with the new alarm system and was not informed beforehand, which caused inconvenience. Additionally, past issues with a broken-in door that was poorly fixed contributed to dissatisfaction. Despite these concerns, the location remains popular for its service and availability. Pricing is another factor noted by customers; some find the rates higher compared to competitors, prompting them to seek more affordable options nearby. Overall, U-Haul of Garland is known for its ample choices, efficient service, and professional staff, making it a reliable choice for moving and storage needs, despite some recent security and access challenges.
My experience with U-Haul was fantastic. The rental process was easy and fast, and the customer service was excellent. Everything went smoothly from start to finish. I definitely recommend this location if you’re looking to rent a truck. Great service overall!
January 2026
The employees at this location were so nice and helpful! I had some issues updating the starting mileage and fuel level in the app when I picked up my cargo van. When I asked for help they didn't hesitate to offer a solution and took the time to fix the numbers so I wasn't overcharged. Excellent customer service!
April 2025
The truck return after hours is a bit too long for me, other than that great service
