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“Very nice and friendly. I came in on the last hour of business and they were able to take care of me quickly and explain everything thoroughly. Justin was a big help on the phone and in person.”
“Cheryl was absolutely amazing! She was professional, friendly, and incredibly helpful throughout the entire process. She made everything easy to understand, answered all my questions with patience, and went above and beyond to make sure I had a great experience. Excellent customer service like hers is hard to find. If you’re looking for someone who genuinely cares and provides outstanding service, I highly recommend Cheryl. Thank you for making everything so smooth and stress-free!”
“Justin was extremely helpful at Extra Space Storage. He made the process quick and easy and got me into my unit right away. Great customer service and highly recommend Justin!”
“Hello World.....
I don't normally take the time to write a Post about my Life experiences but, I had an Excellent day! Filled with great Customer Service....
I was at the storage facility
the day before. I was greeted with a smile and received Great Customer service on that day
by Derinda.
When I got to my unit. I was trying to remove a bedroom- set for my Granddaughter.
After loading some of the items,
I realized they wouldn't transport well in my vehicle. Plus I needed another hand. I placed a set of 5 Panel bed slets; to the side of my unit before replacing all the other items back. Afterwards, I drove off and left the 5 slets outside my unit. Later, I didn't remember unloaded them and thought; I might have left them at the storage unsecured.
Well I said I that to Say this!!!
Roger greeted me with a Smile and acknowledgement when I walked in today. I inquired if any bed slets had been retrieved from the storage area.
Roger was thoughtful enough to
placed them in their space.
Being proactive just in case a Customer had left them behind.
You were my was HERO, for the day!!!
Thank you Roger!
LadeLyke”
“April I LOVE HER SHE IS VERY UNDERSTANDING A BIG HELP KEEP HER JN OFFICE SHE DOES HER JOB WONDERFUL BERY NUCE CUSTOMER SERVICE AND GREAT COMMUNICATION. You can be stressed or feel away and she’s able to take that away with a beautiful uplifting smile n good spirt and the love she have for her job.”
“They have exceeded my expectations. Rick is an outstanding property manager. The site is always well kept. I feel comfortable storing my belongings here. Compared to some of the other companies that I've used in the past rate increases are minimal. Thank you Rick and Storage King, keep up the great work!”
“Karen up at U-Stor on Forest lane goes way out for her clients/customers for all their needs and makes sure that ALL are taken care of completely. The units are remarkably clean for all trash and debri and you never have to ask them to do anything, because your needs are met before you even have to ask.. They are safe, well lit, monitored well and you always know that your precious items are always well taken care of so there is absolutley no worries. If you need a storage, you would be a fool not to use her!!! Thanks Karen and U-Stor, you guys ROCK!!!!”
“Moved from one unit to the other as I was needing more space. The manager helped me to make sure I had the right size and made everything easy to get in. Very competitive and I cannot say enough good things about this location.”
“Super helpful, better than other store places and cheaper! You can either set everything up on your own online and walk in and get your key from your unit or ask them at the office to help you! A+++”
“Andrew provided excellent customer service! He walked me through everything on the app, showed me the unit, and made the entire process quick and easy. I was in and out with all the information I needed. Thank you so much, Andrew, for making it such a great experience!”
Open 24 hours
4333 Jackson Drive, Garland
Self Storage
“Yes, definitely recommend garland location on Jackson ave, April is the manager there and she does a phenomenal job. She always friendly n nice, makes me feel welcome everytime. She’s the best!!!!”
Open 24 hours
1822 West Kingsley Road, Garland
Self Storage
“Had a gentleman help me but can't remember his name but he did drive a 4 door gmc 4x4 tan truck and I had Angel from another location help me greatly by setting everything up for me and getting me the correct contact information.”
“Kaleb was amazing! Very kind, and very thorough. I know everything I needed to know for set up and for future instances. Annnnnd the facility is very clean and secure! It helped ease my mind a lot, one less thing to worry about.”
“Sandy at the Bobtown location in Garland Texas is phenomenal. Her customer service was absolutely amazing. If you're looking for a storage unit I highly recommend this location.”
“I have stored my belongings her for over 10 years off and on and consistently the past 5 years. The staff is super friendly and helpful. You will never have any issues getting ahold of someone for assistance. I am not encouraging anyone to be late on payments . But I am one who struggle to keep up when my bills are due because of constant changes and I refuse to auto pay. I say this to say that even though I was late plenty of times , they have never made me feel like a bandit nor did they make me feel like they were predatory in any way. I love this place and encourage anyone that want a place that almost feel like family to store their things and belongings here at Ustore Garland .”
“Amazing customer service.. The 2 ladies that I spoke to, know how to treat a person customer or not... They went above and beyond to explain everything and anything..
That gets my 5 stars..
Now on the other hand, the property looks a bit run down.. The humps on the sides by the units could use some fresh paint. My mom was driving and didn't see there was a hump and hit it rather hard..
I have a climate control unit and I was under the impression that it was supposed to control the temperature inside.. Well it was rather hot inside and seemed like there was no type of air flow whatsoever.
The door to access closes to my unit has to be propped open with anything I have on hand. Door does not have a stopper, or magnet to hold open. That made it a bit harder to go back and forth..
Maybe y'all should spray for mosquitoes because it was horrible with the amount of bites I had gotten while moving in.”
“Had a great Interstate moving experience from TX to WA. Delivery was right on time and everything arrived as expected. David R. was our driver and did an excellent job for us. Scarlett M. was our coordinator and kept everything clear and simple.”
“I've been with them for a year now and they had been very friendly and most helpful the hole time. They make themselves available for any concerns you may have. If you need storage this is the place to be.”
“I was having a hard time finding someone to reach out to, but I then found April , she is really amazing and understanding!! Really helped me a lot and really appreciate her for her great customer service”
“The live Agent Drea was very thorough with making sure i get the correct storage for my unit and walking me through the process of everything i needed. Very knowledgeable and patient with me, i couldn’t have asked for a better and friendly agent with a kind heart and respect towards company policy, goals, and customer service.”
“I have had 3 unit's for over 8 years. Every since the new owners took over, I have seen a greater concern about lighting & security. Every time there is a problem, they address it immediately! The unit sizes are perfect for my needs. The price is unmatched by any other storage facility around. With 24 hour access it matches my work schedule perfect! Hands down the best facility in town (possibly in Dallas)!!”
“Got a unit off plano an forest an do have to say your worker Blake is freaking awesome he was so knowledgeable an friendly .this world needs more people like him”
7:00 AM - 9:00 PM
Apollo Road, Garland
Self Storage
“There are not enough words to express how amazing the owners of Apollo Storage! As we were leaving the unit we had been renting for the past two years, the owners came out and helped us load our Matco toolboxes into the trailer with their tractor! They went above and beyond what we ever expected and we would be honored to call them friends for the rest of our lives! We only hope to find something comparable at our next location. We only wish we could have taken them with us. This place also has fingerprint recognition to secure your precious possessions! Amazing place and people! Thank you for everything you’ve done for us!”
“Alex is the best.out of 4managers in 2months he is the best.he is very reliable and I would recommend him to remain at this facility,he has been taking care of business since day 1.thank you Alex for all your hard work.”
9AM - 12:30PM
3701 Dividend Dr C2, Garland
Self Storage
“I’ve been renting a storage and office here for a little over a year. Management is great. Mark is always so helpful and is always communicative. The price is right.”
“Been doing business with them for some years now. Very good people and a good place to store i recommend this facility because its secure and you deal with good people. Thank you for all yall do .”
“I was supposed to move in however there was an error on my end. Melissa was sooo sweet and kind and she made she I was taking care of. Thank you so much for taking care of me even though you didn’t have to. I would definitely recommend this storage just based off of customer service alone.”
“Used them personally at least 5 times over several years. Great to work with. Highly recommended! Professional, Excellent communication before the move. I am an Apartment Locator and they are the only movers I refer my clients to.”
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“Very happy with my experience here at the Garland location on Hwy 66. The staff is very friendly and helpful. When I first booked my unit online (very easy & convenient), it ended up being too small. The lady in the office assisted immediately with changing to a larger size. Accessing the gate was very easy too, never a problem. I will always use Extra Space Storage in the future!”