Hewlett Collision Center is a highly regarded auto repair shop known for its quality work and customer service. Many customers have praised the professionalism and responsiveness of their service advisors, particularly highlighting the exceptional efforts of staff members like Darrell and Joseph Vega. Reviews indicate that the team communicates effectively, providing regular updates throughout the repair process, which reassures customers about the status of their vehicles. While most experiences have been positive, there are mentions of some delays in communication, with one customer noting an unresponsive agent and a longer-than-expected repair time. However, the quality of repairs is consistently commended, with customers expressing satisfaction in the use of new factory OEM parts and the attention to detail in their vehicle restorations. Overall, Hewlett Collision Center stands out for its commitment to customer satisfaction, making it a recommended choice for anyone needing car repairs, whether due to accidents or damage from storms. Many customers express their intent to return and recommend the center to friends and family, emphasizing their trust in the team's expertise and service.
The work was good but…. The agent that handled my repairs was unresponsive, not returning numerous calls for information. Also it took 5 days to complete a job that should have taken at most 3.
May 2024
Great communication and did a great job on the repairs. They used all new factory OEM parts and replaced everything that was damaged.
April 2024
Amazing customer service from Darrell. He kept me abreast with updates on the status of my vehicle throughout the time that it was in the shop. I definitely appreciated that level of customer service.
