Brooks Brothers is America’s oldest retailer, designing classic American sportswear and tailored clothing for over 200 years. It is famous for its finest suits, dress shirts, and chinos, and is committed to an exceptional online and in-store experience. Customers report receiving extraordinary, friendly, and helpful customer service, with store experts noted as extremely knowledgeable and patient. Staff provide careful attention to detail, help with sizing and accounts, and offer fantastic prices. This high level of care and service ensures customers find clothing they are happy with and leads them to recommend the store and plan return visits.
Omar was able to help us process exchange for a shirt we have and somehow he spotted that we overpaid for the first time that we should have had the discount; he then advised us that he’ll help process that overpaid amount to be refunded back for us
Omar is a great staff with integrity!
April 2025
It's really clean and well organized. Excellent customer service. Amazing deals!
February 2025
Visited this afternoon with my husband to find a suit for a wedding today. Cierra is extremely knowledgeable and extremely helpful. We haven’t suit shipped in a while, so I really appreciate her attention to detail. We will definitely be back! She’s awesome.
